Remote Central Operations Quality Manager

Sharecare; Boise (ID); Remote; USD 80,000 - 115,000; Full time

Job summary

Sharecare is seeking a Quality Support Manager to supervise Leads and Specialists in remote Central Operations queues. You will partner with managers to maintain turnaround targets, support field operations, and ensure high client satisfaction.

Develop teams, provide coaching, and drive continuous improvement across processes with a strong emphasis on HIPAA compliance. The role emphasizes onboarding, training, performance tracking, and collaboration with cross-functional partners to deliver

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum 1 year management experience or 2 years lead experience preferred.
• Minimum 2 years training experience.
• Experience with Microsoft Suite, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Maintain target turnaround times across all Central Operations queues.
• Provide support for urgent and escalated production and technical issues.
• Manage onboarding and ensure ongoing training for new hires.
• Track individual and team performance with established tools/reporting.
• Coach reports with ongoing feedback to support accountability and development.
• Address performance challenges with leadership and HR as needed.
• Identify development opportunities and support progression planning.
• Review and update processes/documentation to fill gaps.

Skills

Active listening

Emotional intelligence

Interpersonal skills

Coaching

Relationship building

Conflict management

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Quality Support Manager to supervise Leads and Specialists in remote Central Operations queues. You will partner with managers to maintain turnaround targets, support field operations, and ensure high client satisfaction.

Develop teams, provide coaching, and drive continuous improvement across processes with a strong emphasis on HIPAA compliance. The role emphasizes onboarding, training, performance tracking, and collaboration with cross-functional partners to deliver