Remote Central Operations Quality Manager

Sharecare; Helena (MT); Remote; USD 75,000 - 110,000; Full time

Job summary

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues, ensuring timely turnaround and backlog targets while supporting field operations and cross-functional partners.

You will mentor teams, drive process improvements, and collaborate with HR to address performance and development needs, ensuring policy compliance and client satisfaction across the organization.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum 1 year management or 2 years lead experience preferred.
• Minimum 2 years training experience.
• Experience with Microsoft Suite, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Oversee Leads and Specialists across three remote Central Operations queues.
• Ensure turnaround times and backlogs meet targets in partnership with peers.
• Support field operations and cross-functional partners to drive client satisfaction.
• Coordinate onboarding, orientation, and ongoing training for new hires.
• Track performance with established tools and provide visibility to the team.
• Coach and give feedback to direct reports for accountability and development.
• Identify performance challenges and work with leaders and HR for solutions.
• Review processes and update documentation to close gaps and improve guidance.
• Drive continuous improvement of operations and documentation.
• Foster an engaging, collaborative culture across Sharecare colleagues.
• Mentor behaviors aligned with Sharecare’s core competencies.
• Comply with HIPAA, state/federal operations and labor regulations.

Skills

Active listening

Emotional intelligence

Interpersonal skills

Coaching and feedback

Relationship building

Resilience under pressure

Education

Bachelor’s degree or equivalent

CRIS certification

Tools

Microsoft Suite

Visio

CRM

Power BI

Workday

CRIS

Job description

Sharecare is seeking a Quality Support Manager to oversee Leads and Specialists across three remote Central Operations queues, ensuring timely turnaround and backlog targets while supporting field operations and cross-functional partners.

You will mentor teams, drive process improvements, and collaborate with HR to address performance and development needs, ensuring policy compliance and client satisfaction across the organization.