Central Operations Administrator

Jacuzzi Group; Portland (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) with matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Bonus

Job summary

Jacuzzi Group operates as a leading manufacturer of home and outdoor products. We are seeking a Central Operations Administrator to manage the day-to-day office operations at our Portland, OR location, ensuring seamless order fulfillment, accurate financial handling, and optimized customer journeys through ERP and CRM systems.

The ideal candidate has 2–5 years of office management or business administration experience in a remodeling, construction, or manufacturing environment, plus strong MS

Qualifications

• 2–5 years of Office Management/Business Administration Management experience in construction, remodeling or manufacturing.

Responsibilities

• ERP Management: Approve customer orders, allocate inventory, and record/reconcile payments in ERP.
• Order and Inventory Coordination: Align order fulfillment with inventory/production capacity; resolve discrepancies.
• CRM Management: Use Salesforce Lightning to update project progress and generate engagement reports.
• AP/AR Management: Oversee payables, track payments, and prepare AP/AR reports.
• Process Improvement: Identify inefficiencies and train team members on ERP/CRM usage.
• Communication and Reporting: Provide updates on order status, inventory, and payments to management.
• Change Orders: Process requested changes in a timely and accurate manner.
• Payments: Manage and process checks/ACH within one day of receipt.
• Invoices/Bills: Submit to AP and manage incoming mail within two days.
• Supply Orders: Maintain branch supplies.
• Other duties as assigned.
• Attention to detail and communication with all levels.
• Must manage multiple tasks and adapt to change.
• Strong teamwork.

Skills

Attention to detail

Critical thinking

Microsoft Office

ERP experience

CRM experience

Inventory management

Team player

Multitasking

Communication across levels

Dependable

Education

Bachelor's degree (preferred)

Tools

Salesforce Lightning

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

We are looking for a motivated Central Operations Administrator, with a great personality, to manage the day to day operations of our office in Porland, OR. The Central Operations Administrator ensures seamless order fulfillment, accurate financial management, and an optimized customer journey by effectively managing ERP and CRM systems. By coordinating inventory, payments, and operational workflows, this role drives efficiency, enhances customer satisfaction, and supports informed decision-making through clear communication and reporting.

Key responsibilities of a Central Operations Administrator

• ERP Management: Approve customer orders, allocate inventory to ensure availability, and record and reconcile customer payments in the ERP system to maintain accurate financial and operational records such as running Outbound Advice not less than three times / week.

• Order and Inventory Coordination: Align order fulfillment with inventory and production capacity, proactively resolve discrepancies in orders, payments, or inventory allocation, and support smooth operational workflows. Submitting office supply orders.

• CRM Management: Use Salesforce Lightning to update and track customer project progress from sale to completion, ensure consistency in the customer journey, and generate reports on engagement and project timelines.

• AP/AR Management: Oversee local payables and timely invoice processing, manage accounts receivable by monitoring payment statuses and following up on overdue payments, and prepare financial reports on AP/AR performance.

• Process Improvement: Identify inefficiencies in ERP and CRM processes, propose and implement improvements, ensure compliance with company policies and regulations, and train team members to effectively use these systems.

• Communication and Reporting: Provide clear updates on order status, inventory challenges, and payment collections, develop actionable insights for management, and act as a liaison between internal teams and external stakeholders.

• Change Orders: process change orders requested by the business in a timely and accurate manner

• Processing Physical Checks / ACH / Payments: actively manage and process all forms of payment received at the branch within one day of receipt

• Submit Invoices/Bills to AP; addressing mail: actively manage and process all forms of mail received at the branch within two days of receipt

• Supply Orders: maintain supplies at the branch

• Other duties as assigned

• Attention to detail and critical thinking skills

• Able to effectively relate and communicate with all levels of employees and clients.

• Must be dependable - must demonstrate thorough follow-up and responsiveness

• High level of proficiency in Microsoft Office (Word, Excel and PowerPoint)

• Experience using ERP and CRM systems (Salesforce Lightning preferred)

• Inventory management skills

• Strong team player

• Must be able to manage multiple tasks and priorities and easily adapt to changing situations

• 2-5 years of Office Management/ Business Administration Management experience in a construction, remodeling or manufacturing environment.

• Bachelors degree (preferred)

Details:

• Monday- Friday, 8:00am- 5:00pm (flexibility as needed)

• $60,000+ based on experience + Bonus

• 401(k) with matching

• Dental insurance

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance