Central Loan Processor

Armstrong Bank; Norman (OK); On-site; USD 32,000 - 43,000; Full time

Job summary

Armstrong Bank is seeking a detail-oriented associate to respond to customer inquiries and resolve issues while maintaining a professional image. The role involves preparing loan documentation per underwriting rules and ensuring compliance with applicable laws and policies.

Responsibilities include data entry, updating loan tracking systems, and coordinating documents to cover special loan terms. A valid driver's license and basic customer-service experience are required.

Qualifications

• High School diploma or GED equivalent is required.
• Typically 1–2 years of related work experience.
• Must possess and maintain a valid driver's license.

Responsibilities

• Interact with customers by phone or electronically to respond to inquiries and resolve issues.
• Enter loan information into the database or log with accuracy.
• Prepare loan documentation in line with underwriting guidelines and policies.
• Coordinate special documents to meet unusual loan terms and legal requirements.
• Ensure title issues are resolved and loans are properly recorded.
• Update tracking systems and document variations to loan files.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School diploma or GED

Job description

Summary & Purpose:

While projecting a professional image; interact with customers to respond to inquiries and resolve issues. Prepare loan documentation in accordance with underwriting guidelines and policies. Maintain compliance with applicable laws and regulations.

Essential Duties and Responsibilities:

• Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
• Meet accuracy, timeliness, and correctness standards as required.
• Enter loan information into the database or log.
• Coordinate special documents to cover unusual loan terms with legal requirements.
• Ensures all title issues are met and that loan is properly recorded.
• Update tracking systems and record variations to loan files.
• Collects and enters loan information to prepare documents.
• Other duties, as assigned.

Qualifications:

• High School diploma or GED equivalent required
• Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
• Possess and maintain a valid Drivers License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion