Social Service Technician

State of Montana; Miles City (MT); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plans

Paid vacation

Sick leave

Public Service Loan Forgiveness (PSLF)

Job summary

The Montana Department of Public Health and Human Services (DPHHS) seeks a skilled professional to support Child and Family Services in delivering trauma-informed, family-centered services to keep children safe and thriving.

You will assist in preparing reports, coordinating visits, supervising parent/child interactions, and ensuring documentation meets state standards. This role offers benefits and opportunities to grow within a large state agency.

Qualifications

• Knowledge of child development.
• Knowledge of parenting skills.
• Ability to develop respectful, constructive working relationships with others and engage families and children.
• Ability to understand others' reactions and why they react.
• Ability to communicate both orally and in writing.
• Ability to maintain confidentiality.
• Ability to operate a PC and common office software (spreadsheets, word processing, databases, email, internet).

Responsibilities

• Providing oral and written reports to Child Protection Specialists regarding contacts with children and families to achieve positive outcomes.
• Schedules and coordinates appointments and meetings.
• Supervises and documents parent/child interactions during visitations.
• Assists in meeting documentation requirements to ensure compliance with safety, permanency, and well-being policies.

Skills

Knowledge of child development

Knowledge of parenting skills

Relationship building

Interpersonal awareness

Written and oral communication

Confidentiality

Computer literacy

Education

High school diploma or equivalent

Tools

Spreadsheet

Word processing

Database

Email

Internet

Office equipment

Job description

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.

This position provides assistance to the Child Protection Specialist in delivering family-centered services within a trauma-informed system to assure safety, permanency, and well-being for children who are at risk of or have been subjected to child maltreatment. Responsibilities of this position include:

1. Providing oral and written reports to the Child Protection Specialists regarding contacts with children and families in an effort to achieve positive outcomes;
2. Schedules and coordinates appointments and meetings;
3. Supervises and documents parent/child interactions during visitations;
4. Assists in meeting documentation requirements to assure compliance with statutory and policy requirements regarding safety, permanency, and well-being.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Knowledge of child development.
• Knowledge of parenting skills.
• Ability to develop respectful, constructive, and cooperative working relationships with others and engage families and children.
• Ability to be aware of others' reactions and understand why they react as they do.
• Ability to communicate both orally and in writing.
• Ability to maintain confidentiality.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet and other computer programs.

Meet minimum qualifications:

• High school diploma or equivalent.
• Two years of social services work experience, or other directly-related work experience working with children and families in difficult and sometimes volatile situations.

Other combinations of related education and work experience may be considered on a case-by-case basis.

Experience working with triable government entities and/or other organizations of native peoples is highly preferred.

DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.