Central Intake Coordinator Full Time (3811)

Brooks Rehabilitation; Jacksonville (FL); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Brooks Rehabilitation is seeking an Intake Coordinator to manage referrals across outpatient centers and coordinate scheduling within Brooks Health System. The role entails verifying insurance authorizations, scheduling patients, and ensuring timely intake for internal and external referrals.

The ideal candidate has a high school diploma, 2+ years in healthcare scheduling or insurance verification, and strong communication and organizational skills.

Qualifications

• High school diploma.
• 2 years of healthcare patient scheduling and/or insurance verification.
• Advanced Microsoft Excel experience.
• Good communication and organizational skills.

Responsibilities

• Coordinate referral information for Brooks Health System outpatient centers.
• Verify, authorize, and schedule workers' compensation patients with appropriate clinics.
• Identify suitable sites for referrals based on location and diagnosis.
• Schedule initial evaluations within 24–48 hours with site FDC.
• Collaborate with site FDC and clinic manager to ensure all internal referrals have first visits within 24 hours.
• Maintain professional relationships with patients, families, physicians, staff and peers.
• Serve as a resource and participate in marketing activities as a patient intake expert.
• Represent the organization to outside agencies.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Excel

Job description

DescriptionThe Central Intake Unit is responsible for referrals from external case managers, physician offices, patients, adjusters, and others associated with referrals for the Brooks Rehabilitation Network. Additionally, CIU receives and coordinates the intake and scheduling of internal Brooks Health system referrals from the inpatient hospital to the outpatient clinics. The CIU is also responsible for insurance verification, submitting authorizations, and scheduling patients.Responsibilities:Serves as an intake coordinator of referral information for all outpatient centers of Brooks Health System’s internal referrals.Works with external worker’s compensation case managers, adjusters, and industries as an intake coordinator to verify, and authorize worker’s compensation patients and match them with the most appropriate outpatient clinic based on location and diagnosis.Demonstrates knowledge of the location, operations, services, and personnel for all outpatient network sites.Identifies appropriate site for outpatient referral and through coordination between the patient and referring entity. Assists the site FDC with scheduling patients for their initial evaluation within 24-48 hours.Works with both the site FDC and the clinic manager to get all Brooks internal referrals in for their initial visit within 24 hours.Fosters positive and professional relationships with patients, families, physicians, staff, and department peers.Demonstrates knowledge and compliance with department and rehabilitation center policies and procedures. Demonstrates professional behavior in keeping with rehabilitation hospital standards, and professional ethics.Acts as a resource person to other departments, team members, physicians, and students.Participates in marketing activities by serving as subject matter expert for patient intake, verification, authorization.Serves as a representative of the Organization to outside agencies.Qualifications:High school diploma.2 years of healthcare patient scheduling and/or insurance verification.Advanced Microsoft Excel experience.Good communication and organizational skills.Location: 6221 Samuel Wells Rd Ste 1102, Jacksonville Florida 32216Hours: Hybrid; Full-Time, Monday - Friday, daytime hoursCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Qualifications