Admissions Representative (3621)

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional – 

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking an Admissions Coordinator to streamline the inpatient admission process and ensure accurate information flow between clinical and administrative teams.

You will verify insurance coverage, coordinate pre-certifications, and support timely admissions while addressing barriers and maintaining compliance with hospital policies. A detail-oriented, organized candidate thrives in a fast-paced environment.

Qualifications

• High school diploma and 2+ years of medical office experience.
• Knowledge of Microsoft Office required.
• Experience with referral platforms such as Allscripts, NaviHealth & CareLink.

Responsibilities

• Verifies insurance coverage for inpatient referrals.
• Communicates insurance coverage information to Nurse Liaisons and Brooks interdisciplinary team members.
• Submits medical information, treatment plans, and therapy documentation to insurance companies to obtain pre-certifications and authorizations for all inpatient admissions.
• Coordinates Brooks Physician signing for all Medicare and Managed Medicare admissions.
• Facilitates single case agreements with out-of-contract insurance companies.
• Schedules all accepted referrals for admission and coordinates the appropriate program placement.
• Compiles data on daily basis for pending inpatient admissions.
• Notifies multiple departments of appropriate admission alerts through bed tracking software and email communication.
• Coordinates the denial process for Peer-to-Peer and expedited appeals with insurance providers and the appropriate physician.

Skills

Attention to detail

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Allscripts

NaviHealth

CareLink

Job description

DescriptionAn Admissions Coordinator plays a critical role in ensuring a smooth, efficient, and patient-centered admission process. They gather and review patient information, verify insurance coverage, and ensure all necessary documentation is accurate and complete. The coordinator works closely with the Manager of Admission Services and other administrative and clinical teams to confirm that patients are cleared from a financial and clinical standpoint prior to admission. This role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. By maintaining accurate records, monitoring compliance with hospital policies, and facilitating timely admissions, the coordinator directly supports optimal patient flow and enhances the hospital’s operational efficiency. Additionally, the coordinator proactively identifies potential barriers to admission, resolves issues, and ensures a seamless experience for both patients and staff.Responsibilities:Verifies insurance coverage for inpatient referrals.Communicates insurance coverage information to Nurse Liaisons and any appropriate Brooks interdisciplinary team members.Submits medical information, treatment plans, and therapy documentation to insurance companies to obtain pre-certifications and authorizations for all inpatient admissions.Coordinates Brooks Physician signing for all Medicare and Managed Medicare admissionsFacilitates single case agreements with out-of-contract insurance companies.Schedules all accepted referrals for admission and coordinates the appropriate program placementCompiles data on daily basis for pending inpatient admissions.Facilitates the collection, organization and distribution of transitional care documentationResponsible for telephone inquiries for inpatient admission information and responds to internal and external correspondences.Appropriately utilizes the electronic fax platform, referral platforms, and bed tracking software to support all inpatient admissions.Notifies multiple departments of appropriate admission alerts through bed tracking software and email communication.Coordinates the denial process for Peer-to-Peer and expedited appeals with insurance providers and the appropriate physician; referring physician, attending physician, Brooks attending physician and/or the Brooks Medical Director of Admissions.Communicates bed availability with the Nurse Liaison team multiple times per dayElevates all admission issues to the Manager of Admission ServicesResponsible for other duties as assigned in support of all inpatient admissionsThriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development ProgramsLocation:Hours:Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Disclaimer: This job description describes the general nature and level of work only. It is not an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.QualificationsHigh school diploma2+ years of medical office experience.Knowledge of Microsoft Office.Experience with referral platforms such as Allscripts, NaviHealth & CareLinkDesired:2+ years of experience with the verification & authorization processes for Medicare, Medicaid and commercial insurance providers