Central Intake Coordinator Full Time

Brooks-Rehabilitation; Jacksonville (FL); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking an Intake Coordinator to manage referral information for outpatient centers and coordinate scheduling. You will verify authorizations and match patients to appropriate clinics while maintaining strong relationships with patients and healthcare professionals.

The role emphasizes efficient scheduling (24–48 hours) and adherence to hospital policies, with hybrid, full-time hours and a focus on cross-department collaboration.

Qualifications

• High school diploma required.
• 2 years of healthcare patient scheduling and/or insurance verification.
• Advanced Microsoft Excel experience.
• Good communication and organizational skills.

Responsibilities

• Acts as intake coordinator for referral information across Brooks Health System outpatient centers.
• Verifies and authorizes workers' compensation referrals and matches patients to the most suitable outpatient clinic.
• Coordinates scheduling of initial evaluations within 24–48 hours.
• Ensures internal referrals are scheduled for initial visits within 24 hours.
• Maintains professional relationships with patients, families, physicians, staff and peers.
• Follows department policies and procedures and acts as a resource for other departments and teams.
• Participates in marketing by serving as a subject matter expert for patient intake and verification.

Skills

Healthcare scheduling

Insurance verification

Communication

Organizational skills

Education

High school diploma

Tools

Microsoft Excel

Job description

The Central Intake Unit is responsible for referrals from external case managers, physician offices, patients, adjusters, and others associated with referrals for the Brooks Rehabilitation Network. Additionally, CIU receives and coordinates the intake and scheduling of internal Brooks Health system referrals from the inpatient hospital to the outpatient clinics. The CIU is also responsible for insurance verification, submitting authorizations, and scheduling patients.Responsibilities:Serves as an intake coordinator of referral information for all outpatient centers of Brooks Health System’s internal referrals.Works with external worker’s compensation case managers, adjusters, and industries as an intake coordinator to verify, and authorize worker’s compensation patients and match them with the most appropriate outpatient clinic based on location and diagnosis.Demonstrates knowledge of the location, operations, services, and personnel for all outpatient network sites.Identifies appropriate site for outpatient referral and through coordination between the patient and referring entity. Assists the site FDC with scheduling patients for their initial evaluation within 24-48 hours.Works with both the site FDC and the clinic manager to get all Brooks internal referrals in for their initial visit within 24 hours.Fosters positive and professional relationships with patients, families, physicians, staff, and department peers.Demonstrates knowledge and compliance with department and rehabilitation center policies and procedures. Demonstrates professional behavior in keeping with rehabilitation hospital standards, and professional ethics.Acts as a resource person to other departments, team members, physicians, and students.Participates in marketing activities by serving as subject matter expert for patient intake, verification, authorization.Serves as a representative of the Organization to outside agencies.Qualifications:High school diploma.2 years of healthcare patient scheduling and/or insurance verification.Advanced Microsoft Excel experience.Good communication and organizational skills.Location: 6221 Samuel Wells Rd Ste 1102, Jacksonville Florida 32216Hours: Hybrid; Full-Time, Monday - Friday, daytime hoursCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.