Central Estimating Coordinator/ Restoration Project Support

IICRC; Tampa (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Dental insurance

Job summary

IICRC seeks a highly organized Central Estimating Coordinator to support the estimating workflow and project management process. The role involves handling job intake, maintaining accurate project files, and coordinating schedules with customers, PMs, estimators, insurers, TPAs, and internal teams.

The ideal candidate will excel at organization, problem-solving, multitasking, and keeping project information complete and audit-ready from intake through estimating.

Qualifications

• Experience coordinating administrative tasks in restoration, insurance, or construction preferred.
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• Strong written and verbal communication abilities; able to follow processes and meet deadlines.
• Ability to learn and use job management systems to keep projects on track.

Responsibilities

• Receive, review, and process new job assignments from multiple sources, ensuring completeness before workflow.
• Create and maintain accurate project files in RMS; verify required information is collected.
• Identify carrier/TPA requirements and ensure documentation aligns with program rules.
• Coordinate inspections and scheduling with customers and decision-makers; maintain records.
• Track estimate status and coordinate workflow between PMs and estimators; flag delays.

Skills

Organization & time mgmt

Communication skills

Attention to detail

Customer service mindset

Problem solving

Documentation accuracy

Process & compliance

Cross-department collaboration

Tools

RMS

Restoration software

Insurance programs

TPA platforms

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• Dental insurance

Central Estimating Coordinator (CEC)

Position Type: Full-Time

About the Role

We are seeking a highly organized and detail-oriented Central Estimating Coordinator (CEC) to join our Central Estimating and Project Management team. This position plays a critical role in keeping projects moving efficiently by managing job intake, coordinating schedules, maintaining accurate documentation, and ensuring every project file is complete and ready for the estimating process.

The CEC serves as the central communication and coordination point between customers, Project Managers, Estimators, insurance carriers, third-party administrators (TPAs), and internal departments. This role is ideal for someone who enjoys organization, problem-solving, multitasking, and being the person who keeps everything on track behind the scenes.

What You’ll Do

Job Intake & File Management

• Receive, review, and process new job assignments from multiple sources, including carriers, TPAs, referral partners, and customers.
• Create and maintain accurate project files in RMS, the company’s system of record.
• Verify all required information is collected before projects move through the workflow.
• Identify insurance carrier, TPA, and program-specific requirements.

Customer Communication & Scheduling

• Provide timely and professional communication with customers.
• Coordinate inspections and appointments with decision-makers.
• Confirm site access requirements, scheduling details, and special instructions.
• Maintain accurate communication records and updates.

Documentation & Compliance Coordination

• Maintain organized and complete project documentation.
• Upload and manage required documents, photos, forms, authorizations, and correspondence.
• Ensure job files meet company, carrier, and program requirements.
• Maintain accurate notes and audit‑ready records throughout the project lifecycle.

Estimating Workflow Support

• Review files to confirm they are complete and ready for estimating.
• Coordinate workflow between Project Managers and Estimators.
• Track estimate status, supplements, revisions, approvals, and updates.
• Identify delays or missing information and escape when needed.

Workflow Tracking

• Monitor project progress from assignment through completion.
• Help identify workflow bottlenecks and support operational efficiency.
• Track key milestones, documentation status, approvals, and communication updates.

What We’re Looking For

The ideal candidate is someone who is:

• Highly organized with strong attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable communicating with customers, team members, and external partners.
• Proactive and able to identify missing information or potential delays.
• Reliable, accountable, and committed to accurate documentation.
• A strong team player who enjoys supporting operations.

Qualifications

• Previous experience in administrative coordination in the restoration industry, project coordination, insurance, restoration, construction, estimating support, or a related field preferred.
• Strong computer skills and ability to learn job management systems.
• Excellent written and verbal communication skills.
• Ability to follow processes, meet deadlines, and maintain accuracy.
• Experience with RMS, restoration software, insurance programs, or TPA platforms is a plus.

Key Skills for Success

• Organization & time management
• Strong communication skills
• Attention to detail
• Customer service mindset
• Problem-solving ability
• Documentation accuracy
• Process and compliance focus
• Ability to work with multiple departments

Important Role Clarification

Your success comes from ensuring the right information gets to the right people at the right time — helping our Project Managers and Estimators operate efficiently and deliver excellent customer service.

Why Join Our Team?

You will be a key part of a collaborative operations team where your organization, communication, and attention to detail directly impact project success. If you enjoy being the person who creates structure, keeps processes moving, and supports a team toward a common goal, this role is a great fit.