Central Desk Associate Indianapolis

DVFlora; Indianapolis (IN); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company匹

Disability benefits and life insurance

Flexible Spending Accounts

Paid time off, sick time and holidays

Job summary

Delaware Valley Floral Group in Indianapolis is seeking a Central Desk Associate to coordinate purchase orders, pick tickets, inventory, and invoicing, while supporting Sales and other departments with order and inventory issues. The role requires strong organizational and communication skills and basic Word/Excel knowledge.

You will work in a fast-paced warehouse environment, ensuring orders are processed accurately and on time, with schedules including weekends and peak periods.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Good interpersonal and cross-departmental communication.
• Basic proficiency with Microsoft Word and Excel.
• Experience with order management or warehouse operations is a plus.

Responsibilities

• Coordinate pick ticket generation and allocation across locations.
• Monitor inventory activity and process adjustments to maintain accuracy.
• Expedite customer orders by tracking allocations and substitutions.
• Support Sales and Purchasing by resolving order issues and inquiries.
• Prepare and execute invoicing activities and night-end processes.
• Monitor status reports to identify issues and meet cutoffs.

Skills

Organizational skills

Interpersonal communication

Microsoft Word

Microsoft Excel

Attention to detail

Tools

Apprise

Job description

Job Details

Job Location: Indianapolis, Indiana - Indianapolis, IN 46229

Position Type: Full Time

Salary Range: $18.50 - $18.50 Hourly

Job Category: Admin - Clerical

About Us

Founded in 1959, Delaware Valley Floral Group (DVFG) has grown from a small family business into one of the nation’s largest floral distribution companies. For more than six decades, we’ve delivered premium fresh flowers and floral supplies to retail florists, event designers, and supermarkets across the country.

We aim to be our customers’ most valuable supplier - and we believe our employees are the key to making that happen.

About the Role

The Central Desk Associate supports warehouse Operations by coordinating purchase orders, pick ticket generation, inventory management, order expediting, and invoicing activities. This position also provides critical support to Sales, Purchasing, and other departments by resolving order and inventory issues and helping ensure customer orders are processed accurately and on time.

What You’ll Do

• Coordinate pick ticket generation and allocation activities across multiple warehouse locations to support operational needs and off-site facilities.
• Monitor inventory activity, process adjustments, and research product discrepancies to help maintain accurate inventory and support nightly operations.
• Coordinate customer order expediting by monitoring allocations, identifying orders requiring attention, researching suitable substitutions, and ensuring information reaches Operations by established cutoff times.
• Support Sales and other departments by researching missing products, processing order cancellations, responding to general order inquiries, and helping resolve customer order issues.
• Prepare and execute invoicing activities, including case ticket and batch confirmations, secondary market billing, FedEx invoicing, invoice-only requests, and end-of-night invoicing for each wave.
• Monitor order status and operational reports to identify issues, prioritize time-sensitive work, and help ensure orders are ready for established entry and fulfillment cutoffs.
• Partner with Operations, Sales, Purchasing, Order Entry, and other teams to communicate order needs, special requests, substitutions, and inventory concerns.
• Maintain accurate and timely documentation while managing multiple priorities in a fast-paced warehouse environment.

Work Environment & Physical Requirements

This role regularly requires the ability to talk, hear, read, and work with computer-based systems and written documentation. The position requires close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.

Compensation & Benefits (What’s in it for you)

The expected salary range for this position is listed above. Actual compensation will depend on skills, experience, qualifications, and geographic location.

We also offer

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short and long term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

Other Information

Location: Indianapolis

Schedule: Sunday – Thursday

Sunday: 9:00 a.m. to finish

Monday – Thursday: 11:30 a.m. to finish

Additional hours may be required during peak and holiday seasons.

This is an onsite position supporting warehouse operations.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to work effectively across departments.
• Basic Microsoft Word and Excel skills.
• Ability to troubleshoot customer orders, inventory issues, and operational challenges with attention to detail.
• Ability to prioritize time-sensitive work and meet established operational cutoffs.
• Knowledge of Apprise is a plus.
• Previous experience in warehouse operations, order management, inventory control, customer service, or a related environment is a plus.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.