Central Control Room Operator*

City-of-Henderson,-Nv; Henderson (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Henderson announces an examination to create an eligibility list and to fill one vacancy for the Central Control Room Operator in the Police Department. The incumbent will operate the control room in the City Detention Facility and perform related duties under general supervision.

Successful candidates will complete a structured training program of at least 13 weeks, with strong initiative expected throughout training and probation.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in law enforcement, corrections, emergency dispatching, or security.
• Equivalent combination of education, experience, and training may be considered.
• Must pass nationwide fingerprint-based record check and wants/warrants check.
• Must complete NCIC/NCJIS certification within six months of hire and recertify annually.

Responsibilities

• Operate the central control room in the City Detention Facility under supervision.
• Perform related duties as required and maintain security and safety protocols.

Skills

Strong initiative

Attention to detail

Education

High school diploma or equivalent

Tools

NCIC/NCJIS certification

Job description

*The 14-day in-house notice is incorporated in this job announcement.

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Central Control Room Operator in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status. Under general supervision, performs work of routine difficulty in operating the control room in the City Detention Facility; and performs related work as required.

IMPORTANT POSITION INFORMATION

• Work any shift - Including day and/or graveyard shifts, an alternative or flexible work schedule outside normal business hours, which will include evenings, weekends, holidays, extended hours, overtime, and mandated overtime as necessary. Candidates may also be required to work overtime with little to no advanced notice. (The base work schedule is 3/12's.)
• Work in the jail environment - Including working with professional staff, officers from multiple jurisdictions, inmates who may be belligerent, mentally ill, intoxicated, around noise, dust, body wastes and fluids, odors, and typical hygiene issues from inmates common to a jail facility. The physical workspace is a dark environment with bright lighting from the various overhead and desktop monitors in the room. There is also alarm noise, radio traffic noise, and potential to be stationary for extended periods of time.
• Successfully complete a structured training program that is a minimum of 13 weeks long, but may be extended based on the candidates progression during their training. Throughout the program, strong individual initiative must be demonstrated in order to study, learn, and apply the concepts, policies, and procedures that incumbents will be rated and evaluated on during the program, and during the probationary/qualifying period.

NOTE

Requests for sit-along(s) or private tours with the City of Henderson Corrections Division are not available during the duration of this recruitment.

NOTE TO CURRENT EMPLOYEES

Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months. Probationary full-time, part-time, temporary employees, and external candidates who successfully complete the testing process will be placed on separate list(s), which may be used to fill vacancies for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees, the separate list(s) may be utilized.

External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.

• Graduation from high school or the equivalent
• One (1) year of experience in law enforcement, corrections, emergency dispatching or security
• Note: An equivalent combination of related education, experience, and training may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year. Must maintain certifications in NCIC/NCJIS as a condition of continued employment

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION

1) Completed Employment Application

ASSESSMENT DATES

Written Examination - Online (Weighted 50%): Week of October 5, 2026 (Best-Qualified Candidates)

Facility Tour (Unscored) - To be determined, Week of October 19, 2026 (Top-Scoring Candidates)

Oral Board Interview (Weighted 50%) - Wednesday, October 28, 2026 and Thursday, October 29, 2026 (if needed) (Top-Scoring Candidates)

Selection Interview - Tuesday, November 10, 2026 (Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

This role requires authorized access to the Nevada Criminal Justice Information System (NCJIS) and/or the National Crime Information Center (NCIC). As a CJIS-covered position, it is exempt from NRS 268.402, also known as Nevada's "Ban-the-Box" law.

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.