Center Operations Lead: Patient Experience & Team Ops

CVS Health; Indianapolis (IN); On-site; USD 43,888 - 85,068; Full time

Job summary

Oak Street Health in Indianapolis is seeking a Center Operations Supervisor to lead daily operations, oversee front desk coverage, staff scheduling, and patient experience, ensuring safety and quality care. You will work with the Practice Manager and center leadership to drive operational initiatives and improve performance.

The role involves supervising front desk staff, medical assistants, and phlebotomists, leveraging dashboards and daily rounds to identify improvements, and championing new

Qualifications

• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• US work authorization.
• Associate's degree required; Bachelor's degree preferred.
• Proficient PC skills.
• Strong problem-solving and collaboration abilities.

Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and absences and identify coverage plans.
• Monitor provider schedules daily to ensure smooth flow of patient visits.
• Manage the transportation schedule to maximize resources and patient experience.
• Complete daily operational rounds to confirm foundational activities have been completed.
• Monitor front desk activities for completion, accuracy and quality, including confirmation calls, copay collection and patient experience.

Skills

Problem solving

Collaboration

Flexibility

Proactive

PC skills

Education

Associate's degree

Bachelor's degree

Job description

Oak Street Health in Indianapolis is seeking a Center Operations Supervisor to lead daily operations, oversee front desk coverage, staff scheduling, and patient experience, ensuring safety and quality care. You will work with the Practice Manager and center leadership to drive operational initiatives and improve performance.

The role involves supervising front desk staff, medical assistants, and phlebotomists, leveraging dashboards and daily rounds to identify improvements, and championing new