Center Operations Lead - ABA Therapy Programs

Ally Behavior Centers; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

DashPass

18 days of paid time off

9 paid holidays

Medical + HS A coverage

Dental coverage

Vision coverage

401(k) with company match

Employee Assistance Program

Tuition Assistance eligibility

Job summary

Ally Behavior Centers is seeking a dynamic professional for a Center Operations Manager track within our Richmond-based network. The role involves leading center operations, coordinating staffing, and ensuring top-tier family service.

Candidates should display leadership, organization, and a passion for early intervention services. The position includes quarterly bonuses, health benefits, PTO, and opportunities for career growth within a growing company.

Qualifications

• Energetic, outgoing person who can inspire staff on good and bad days.
• Comfortable wearing different hats.
• Detail oriented and meticulous note taker.
• Compassionate with high EQ; work with families.

Responsibilities

• Managing communication with the parents and families enrolled in our program
• Onboarding new clients and hosting center tours
• Managing and approving sick leave and vacation requests for employees
• Validating the accuracy of center schedules
• Holding clinicians accountable for submitting session notes within 24 hours
• Ensuring that clinical note audits occur to maintain accuracy of billing
• Maintaining employee certifications and credentials
• Document management, both for clients and employees
• Ensuring adherence to budget requirements for center purchases
• Communicating with the insurance and billing department regarding client insurance authorizations
• Communicating with the talent acquisition department regarding any resignations or staffing needs
• Maintaining and recognizing staff birthdays and organizing team-building events

Skills

Communication

Team leadership

Note taking

Customer service

EQ (emotional intelligence)

Adaptability

Attention to detail

Health insurance knowledge

Background check compliance

Job description

Ally Behavior Centers is seeking a dynamic professional for a Center Operations Manager track within our Richmond-based network. The role involves leading center operations, coordinating staffing, and ensuring top-tier family service.

Candidates should display leadership, organization, and a passion for early intervention services. The position includes quarterly bonuses, health benefits, PTO, and opportunities for career growth within a growing company.