Center Operations Director: Elevate Patient Experience & Engagement

ChenMed LLC; Hampton (VA); On-site; USD 84,000 - 119,000; Full time

Job summary

ChenMed LLC is seeking an Associate Center Operations Director in the United States to oversee day-to-day center operations, patient access, and a culture of engagement. This role supervises staff, coordinates scheduling, and ensures regulatory compliance while improving performance metrics.

You will lead workforce planning, onboarding, and retention strategies, partnering with physicians, care teams, and patients to deliver high-quality primary care with compassion.

Qualifications

• BA/BS degree in Healthcare Administration, Business Administration, Biological Science or related field.
• Minimum 5 years of related work experience in medical clinic/hospital setting.
• Minimum 3 years supervisory/managerial experience in regulated environment.

Responsibilities

• Enhances patient experience by implementing best practices and addressing feedback.
• Optimizes slot utilization to maximize patient access and efficiency.
• Maintains slot quality balancing availability with patient needs.
• Develops workforce planning and onboarding for center staff.
• Cultivates center culture and staff engagement to reduce turnover.

Skills

Leadership

Data-driven

Relationship building

Analytical skills

Communication

Education

BA/BS in Healthcare Administration or related

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

ChenMed LLC is seeking an Associate Center Operations Director in the United States to oversee day-to-day center operations, patient access, and a culture of engagement. This role supervises staff, coordinates scheduling, and ensures regulatory compliance while improving performance metrics.

You will lead workforce planning, onboarding, and retention strategies, partnering with physicians, care teams, and patients to deliver high-quality primary care with compassion.