Center Operations Director: Elevate Patient Experience

ChenMed; Largo (FL); On-site; USD 83,638 - 119,482; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed in the United States is seeking an Associate Center Operations Director to oversee day-to-day center operations, drive performance, optimize scheduling, and enhance patient experience. The role includes supervising staff and ensuring the needs of physicians, clinicians, care teams, patients, and visitors are met.

The position focuses on center culture, workforce planning, onboarding, turnover reduction, and engagement initiatives to sustain high-quality care.

Qualifications

• BA/BS in Healthcare Administration, Business Administration, Biological Science or closely related discipline required
• 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
• 3 years of supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Responsibilities

• Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
• Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
• Orphan Patients: Identifies and manages orphan patients to ensure continuous and coordinated care.
• Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and collaboration.
• Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure adequate staffing.
• Onboarding of Line Staff: Oversees onboarding for new line staff with training and support.
• Teammate Retention (Turnover): Implements strategies to improve retention and reduce turnover.
• Performs other duties as assigned.

Skills

Relationship building

Data-driven mindset

Team building

Regulatory awareness

Analytical thinking

Organizational skills

Microsoft Office

English fluency

Education

BA/BS in Healthcare Administration or related field

Tools

Microsoft Office Suite

Job description

ChenMed in the United States is seeking an Associate Center Operations Director to oversee day-to-day center operations, drive performance, optimize scheduling, and enhance patient experience. The role includes supervising staff and ensuring the needs of physicians, clinicians, care teams, patients, and visitors are met.

The position focuses on center culture, workforce planning, onboarding, turnover reduction, and engagement initiatives to sustain high-quality care.