Center of Excellence Manager, Engineering

Wounded Warrior Project, Inc; United States; Hybrid; USD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid schedule

Family medical coverage

Competitive pay & incentives

Collaborative team environment

Zusammenfassung

Wounded Warrior Project, Inc. in the United States is seeking a Center of Excellence Manager, Engineering to lead and grow the engineering team within the CoE, delivering reliable, scalable, high-quality technical solutions that align with organizational goals.

You will mentor engineers, set engineering standards, and partner with IT Delivery Managers and cross-functional teams to drive continuous improvement and operational excellence across workflows.

Qualifikationen

• Proven ability to mentor, coach, and develop engineering teammates, fostering growth in technical competencies, solution design, and delivery excellence.

Aufgaben

• Lead and mentor the Engineering team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance.
• Oversee the quality and timeliness of engineering deliverables, ensuring adherence to standards, and alignment with Service Area delivery objectives.
• Establish and maintain standard operating procedures and engineering best practices for solution design, system architecture, development workflows, documentation, and technical implementation.
• Collaborate with Delivery Managers and business partners to understand technical requirements, optimize engineering processes, and ensure engineering teammates have the knowledge, tools, and skills needed to deliver high‑quality solutions.
• Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs.
• Monitor team performance metrics, resource utilization, and project progress, providing feedback to ensure objectives are met.
• Guide the engineering team in translating business needs into technical requirements, supporting solution architecture, development activities, and the creation of technical documentation.
• Partner with Delivery Managers and Service Area Directors to gather and assess technical requirements, evaluate tools and engineering processes, and ensure alignment with Service Area delivery objectives.

Kenntnisse

Mentoring

Team leadership

SDLC knowledge

Architecture design

Documentation

Communication

Stakeholder collaboration

Tools

Visio

Jobbeschreibung

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)


• Full medical, dental, and vision coverage for both teammates AND family members


• Competitive pay and performance incentives


• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Center of Excellence Manager, Engineering leads and develops the Engineering team within the Center of Excellence (CoE), ensuring the delivery of reliable, scalable, and high quality technical solutions that support organizational goals. This role provides mentorship, supports talent development, and leads strategic resource planning to ensure the team is equipped to meet evolving technical needs. Partnering closely with IT Delivery Managers, Service Area Directors, and cross-functional technical teams, the manager establishes engineering best practices, promotes continuous improvement, and advances tooling, documentation, and operational excellence across engineering workflows.

DUTIES & RESPONSIBILITIES

• Lead and mentor the Engineering team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance.


• Oversee the quality and timeliness of engineering deliverables, ensuring adherence to standards, and alignment with Service Area delivery objectives.


• Establish and maintain standard operating procedures and engineering best practices for solution design, system architecture, development workflows, documentation, and technical implementation.


• Collaborate with Delivery Managers and business partners to understand technical requirements, optimize engineering processes, and ensure engineering teammates have the knowledge, tools, and skills needed to deliver high‑quality solutions.


• Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs.


• Monitor team performance metrics, resource utilization, and project progress, providing feedback to ensure objectives are met.


• Guide the engineering team in translating business needs into technical requirements, supporting solution architecture, development activities, and the creation of technical documentation.


• Partner with Delivery Managers and Service Area Directors to gather and assess technical requirements, evaluate tools and engineering processes, and ensure alignment with Service Area delivery objectives.


• Collaborate with technical, project, and business teams to support change management initiatives, ensuring effective communication, smooth implementation, and minimal disruption to engineering operations.


• Keep Delivery Managers and Service Area Directors informed of resource allocations and team performance, remediating issues as necessary.


• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.


• Other related duties as assigned.

KNOWLEDGE, SKILLS, & AMABILITIES

• Proven ability to mentor, coach, and develop engineering teammates, fostering growth in technical competencies, solution design, and delivery excellence.


• Strong understanding of system architecture, engineering principles, SDLC methodologies (Agile, Waterfall, Iterative), and modern integration technologies.


• Skilled in overseeing engineering documentation standards, including technical specifications, architecture diagrams, and development workflows.


• Demonstrated ability to manage multiple engineering initiatives and priorities in a fast‑paced, dynamic environment.


• Excellent troubleshooting, problem‑solving, and technical decision‑making skills, with the ability to address complex system challenges.


• Broad knowledge of custom‑built and vendor‑supported applications, with experience overseeing system functionality across platforms such as Finance, HR, Salesforce, and fundraising solutions.


• Strong verbal, written, and interpersonal communication skills, with the ability to articulate technical concepts to diverse audiences.


• Advanced proficiency with engineering and documentation tools (e.g., Visio, Word, and other diagramming/architecture tools) and working knowledge of project manageme