Vice President - Infrastructure & Operational Support Services

Wounded Warrior Project, Inc; United States; Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Comprehensive medical, dental, vision

Performance incentives

Mission-driven culture

Job summary

Wounded Warrior Project, Inc. is seeking a VP-level leader to drive enterprise infrastructure, facilities, travel, and procurement. The role leads strategy across Real Estate, Workplace, and Office Services to enable mission delivery for veterans, families, and supporters.

The position requires executive leadership experience, collaboration across divisions, and a focus on cost optimization, safety, and service excellence.

Qualifications

• Strong analytical, negotiation, and stakeholder engagement skills.
• Exceptional communication, presentation, and facilitation abilities.
• Ability to influence senior leaders and drive enterprise initiatives.
• Knowledge of enterprise real estate, facilities, procurement, travel, safety.
• Strong financial and commercial acumen.

Responsibilities

• Provide strategic leadership for long-range property planning and capital initiatives.
• Lead mission-support resources and services to align with program needs.
• Establish and lead an enterprise strategy for facilities, workplace services, travel, procurement, safety.
• Oversee real estate strategy including acquisitions, dispositions, leasing, planning.
• Provide executive oversight of facilities operations, safety, and service delivery.
• Shape travel and event support strategy for high-quality experiences.
• Champion procurement and sourcing practices to maximize value.
• Build, mentor, and inspire a high-performing leadership team.
• Set performance measures and service standards aligned with strategy.
• Partner with Programs, Finance, Legal, IT, HR, Safety to align priorities.
• Advise executive leadership on mission support strategy, planning and risk.
• Participate in required training and leadership events.

Skills

Strategic leadership

Executive communication

Stakeholder management

Change management

Negotiation

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Vice President of Infrastructure & Operational Support Services provides executive leadership for the infrastructure and operational support capabilities that enable WWP teams to deliver meaningful experiences and support to warriors, families, and supporters. The role leads enterprise strategy and service delivery across the Real Estate & Workplace, Facilities, Office Services, Travel & Events, and Procurement teams. In close partnership with Program senior leadership and other organizational stakeholders, the Vice President aligns these services with organizational needs, optimizes the use of donor resources, and maintains quality, accessibility, safety, and service excellence.

DUTIES & RESPONSIBILITIES

Provide strategic leadership and direction for long-range property planning and WWP's strategic property acquisition vision, including capital initiatives aligned with organizational priorities.

Provide executive leadership for mission support resources and services, partnering with Program senior leadership and other stakeholders to align these services with program needs and enable safe, high-quality, accessible, efficient, scalable, and impactful program delivery and workplace operations.

Establish and lead an enterprise strategy for facilities, workplace services, travel, procurement, safety, and other mission support services. Determine the appropriate mix of internal capabilities, external partnerships, sourcing, and outsourced services to support scalability, cost optimization service excellence, and responsible stewardship.

Lead the enterprise real estate strategy, including acquisitions, dispositions, leasing, workplace planning, and management of programmatic and administrative properties.

Provide executive oversight of facilities operations, construction, maintenance, space management, safety, security, emergency preparedness, and service delivery across all locations.

Shape the travel and event support strategy to ensure consistent, high-quality experiences across WWP activities.

Champion enterprise procurement and sourcing practices that strengthen supplier performance, manage risk, and maximize organizational value.

Build, mentor, and inspire a high-performing leadership team focused on collaboration, accountability, innovation, service excellence, and mission impact.

Establish performance measures and service standards that align mission support functions with organizational strategy and priorities.

Build partnerships across Programs, Finance, Legal, IT, Human Resources, Safety, and other business functions to align priorities, manage interdependencies, and enable coordinated service delivery.

Serve as a trusted advisor to executive leadership on mission support strategy, capital planning, resource optimization, and enterprise risk.

Attend and actively participate in required training and/or meetings, including but not limited to NewTeammateOrientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Strong analytical, negotiation, and stakeholder engagement skills, with demonstrated ability to lead change and navigate complex operational environments.

Exceptional communication, presentation, and facilitation skills, with the ability to translate complex operational, financial, and risk considerations into clear recommendations for executive and stakeholder audiences.

Demonstrated ability to influence senior leaders, collaborate across functions, and drive enterprise-wide initiatives through shared priorities and mutually beneficial outcomes.

Knowledge of enterprise real estate, facilities, procurement, travel, safety, and shared service delivery models.

Strong financial and commercial acumen, including the ability to evaluate capital investments, operating budgets, contracts, supplier relationships, and service d