Center Manager, Workforce Solutions & Partnerships

Career Team; Denton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Career Team is seeking a Center Manager to oversee the operations of the assigned Workforce Solutions Center and ensure services are delivered efficiently and effectively at the Center. This role manages center budgets, supports staff growth and development, maintains program quality, and strengthens partnerships within the community.

The Center Manager reports to the Operations Manager. The ideal candidate has a Bachelor's degree and at least 4 years of supervisory experience, with strong

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, public relations, community organization or development.
• Minimum of 4 years of supervisory or management experience.
• Strong knowledge of customer service best practices and performance management.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures.
• Oversee purchasing processes and track spending related to center operations.
• Maintain accurate inventory records and complete assigned reporting tasks.
• Identify community partnerships and maintain partner relationships.
• Coordinate cross-training opportunities and assess employee performance.
• Manage the Center’s budget and funding allocations for service delivery.
• Coordinate with Business Services and Marketing to host outreach and promotional events.
• Create and execute customer satisfaction strategies with measurable improvement goals.
• Track service outcomes for clients and staff to uphold high-quality delivery standards.
• Address customer complaints per grievance procedures.
• Engage industry sectors to meet/exceed customer expectations.
• Supervise staff workflows, hire/promote, and deliver coaching and evaluations.
• Model Extreme Customer Service in all interactions.

Skills

Project management

Data analysis

Interpersonal skills

Written and verbal communication

Microsoft Office

Organizational skills

Education

Bachelor's degree in business/marketing/public relations/community development

Tools

Microsoft Office

Job description

Career Team is seeking a Center Manager to oversee the operations of the assigned Workforce Solutions Center and ensure services are delivered efficiently and effectively at the Center. This role manages center budgets, supports staff growth and development, maintains program quality, and strengthens partnerships within the community.

The Center Manager reports to the Operations Manager. The ideal candidate has a Bachelor's degree and at least 4 years of supervisory experience, with strong