Center Manager

Careerteam; Denton (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Career Team is seeking a senior operations leader to oversee the Workforce Solutions Center, manage budgets and partnerships, and drive customer satisfaction. The role coordinates training, procurement, reporting, and service delivery, ensuring high-quality outcomes and industry engagement.

The position requires a Bachelor’s degree or equivalent, 4+ years of supervisory experience, strong MS Office skills, and a commitment to continuous improvement. It is an on-site, full-time role with travel.

Qualifications

• Bachelor’s degree in business, marketing, public relations, or community organization or equivalent experience.
• 4+ years of supervisory or management experience.
• Preferred knowledge of workforce development program operations and development.
• Strong knowledge of customer service best practices and performance management; experience in training and coaching/mentoring.
• Top-level project management, organizational, personnel, problem solving and data analysis skills.
• Excellent interpersonal, written and oral communication skills.
• Strong technical skills and proficiency in Microsoft Office; accountability in quality improvement.
• Valid driver’s license and adequate vehicle insurance coverage.

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center.
• Ensure facilities, staff and clients have access to essential tools, materials and safety procedures.
• Oversee purchasing processes and track center-related spending.
• Maintain accurate inventory records and complete reporting tasks.
• Identify community partnerships and maintain partner relationships.
• Coordinate cross-training opportunities and assess employee performance; recognize or correct as needed.
• Manage the Center’s budget and funding allocations for service delivery.
• Coordinate outreach and events with other teams to raise center service awareness.
• Create and execute customer satisfaction strategies with measurable goals.
• Track service outcomes to uphold high-quality delivery standards.
• Address customer complaints per grievance procedures and ensure proper reporting.
• Engage with industry sectors to meet or exceed customer expectations.
• Review performance goals at the start of each program year and implement strategies to impact metrics.
• Coordinate with Program Managers to ensure workflows, hire/promote staff, and provide coaching and evaluations.
• Model Extreme Customer Service in all interactions.
• Approach tasks with a “ZAG” mindset.
• Other duties and projects as needed

Skills

Leadership

Project management

Data analysis

Communication

Customer service

Training/mentoring

Interpersonal skills

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Master’s or MBA degree

Tools

Microsoft Office

Job description

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff and clients have access to essential tools, materials and safety procedures
• Oversee purchasing processes and track spending related to center operations
• Maintain accurate inventory records and complete assigned reporting tasks
• Identify community partnerships, collaborate with other professionals and maintain partner relationships
• Coordinate and provide cross‑training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center’s budget and achieve proposed funding allocations for service delivery
• Coordinate with Business Services and Marketing & Communications to host outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high‑quality delivery standards
• Welcome and address customer complaints in compliance with the grievance and complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals
• Ensure that the Center is appropriately engaging industry sectors to meet or exceed customer expectations
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Qualifications

• Bachelor’s degree in business, marketing, public relations, or community organization or equivalent experience
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge of workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management; experience in training and coaching/mentoring
• Top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
• Valid driver’s license and adequate vehicle insurance coverage

Additional Skills/Knowledge

• Bilingual or multilingual
• Master’s or MBA degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma‑Informed Care, evidence‑based practice, and/or whole family services

Employment Details

Employment Type: Full‑Time, Exempt Employee

Salary: $65,000 - $70,000 per year

Job Site: On Site

Travel: 15‑20%

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.