Center Manager

European Wax Center; Mentor (OH); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Medical insurance (55% employer)

401(k) with employer match

Paid Time Off

Access to EWC services

Job summary

Ballast Wax Services, LLC is seeking a Center Manager in Mentor, OH. You will own the full picture: team performance, guest experience, sales results, and culture, building a center people are proud of.

You’ll manage operations, onboarding, coaching, and local marketing to drive revenue. This role offers a competitive salary, strong benefits, and opportunities for advancement within the district.

Qualifications

• 2+ years leading direct reports in retail, spa, beauty or guest-facing environments.
• Proven track record of hitting revenue, conversion, and retention targets.
• Flexible schedule including evenings and weekends.

Responsibilities

• Own revenue, package, and product goals - and manage their performance.
• Coach the team on guest education and confident selling.
• Analyze trends and build action plans to move the needle.
• Drive traffic through local marketing and brand campaigns.

Skills

Sales metrics

Team leadership

Guest experience

Recruiting

Job description

Center Manager

Lead. Develop. Grow.

9370 Mentor Ave, Mentor, OH 44060 In-Person Full-Time $53,000–$70,000/yr

THE OPPORTUNITY

You won't be managing a schedule. You'll be running a business.

As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.

WHAT WE OFFER

Compensation & Bonuses

• $23–$25/hr base depending on experience
• Monthly performance bonuses: $500, $1,000, or $1,500
• Goals are realistic - our managers hit them
• Total potential: $53,000–$70,000 annually
• Commission on personal sales - rewarded for leading from the front

Growth & Career Path

• 30-60-90 day structured onboarding
• Mentorship from district leadership
• Clear path: Senior Center Manager – District Manager
• Ongoing training and professional development

Work-Life Balance

• 2 weeks PTO after first 90 days
• Consistent, predictable shift structure
• One weekend shift required (not both)

Benefits

• Medical insurance (55% employer contribution)
• 401(k) with employer match
• Access to EWC services
• Paid Time Off

WHAT YOU'LL OWN

Sales & Business Results

• Own revenue, package, and product goals - and know your numbers
• Coach your team on guest education and confident selling
• Analyze trends and build action plans to move the needle
• Drive traffic through local marketing and brand campaigns

Guest Experience

• Set the standard for every guest interaction - from first hello to farewell
• Resolve escalated concerns with professionalism and care
• Champion an environment guests want to return to - and tell their friends about

Team Development

• Recruit, onboard, and retain top-performing team members
• Coach consistently - performance reviews, 1-on-1s, real feedback
• Build internal succession so your team has somewhere to grow
• Create a culture people choose to stay in

Center Operations

• Manage scheduling, inventory, payroll, and cash handling
• Track KPIs - productivity, retention, labor - and act on what you find
• Uphold cleanliness, sanitation, and brand standards without exception

WHO YOU ARE

We're not looking for a placeholder. We're looking for a builder.

• You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
• You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
• You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
• You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
• You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
• You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.

OUR HIRING PROCESS

Three steps. No runaround.

• Step 1 - Video Interview: A real conversation about your experience, style, and goals.
• Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.
• Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.

OUR VALUES

CONFIDENCE: We model it . | EMPOWERMENT: We create it . | BALANCE: We protect it.

ABOUT BALLAST WAX

We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.

This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Learn more: www.waxcenter.com/careers