Guest Experience Manager

European Wax Center; Sandusky (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Monthly performance bonuses

Commission on personal sales

Job summary

Ballast Wax in Sandusky, OH is seeking a Guest Experience Manager to lead from the floor, coach the team, own the guest experience, and drive sales. You will step in as the leader-on-duty with real responsibility and a clear path to advancement.

In this in-person, full-time role you’ll open and close operations, ensure cleanliness and presentation, and support POS and guest profile management. Growth to Center Manager is encouraged within Ballast Wax.

Qualifications

• 2+ years in a guest-facing role (beauty, spa, retail, or hospitality)
• Demonstrated leadership experience on shifts or team
• Ability to educate guests on products and services, not hard-sell
• Ability to coach colleagues with empathy and maintain standards
• Passion for beauty and wellness and desire to build a career in it
• Availability for evenings and weekends with reliable transportation

Responsibilities

• Lead guest experience on the floor with warmth and professionalism
• Educate guests on Wax Passes, products, and services to hit KPIs
• Coach and onboard team members; maintain service standards in the CM's absence
• Oversee opening/closing procedures, sanitation, POS accuracy, and daily admin tasks

Skills

Guest service

Leadership

Sales coaching

Product recommendation

Tools

POS system

Job description

BALLAST WAX · EUROPEAN WAX CENTER

Guest Experience Manager

Lead from the floor. Grow into more.

911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · Competitive Pay + Bonuses

THE OPPORTUNITY

You're ready for more than a title. You're ready to lead.

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

WHAT YOU'LL DO

Guest Experience

• Set the tone for every guest interaction - warm, professional, and consistent
• Proactively address concerns and resolve issues before they escalated
• Ensure every guest leaves feeling confident they'll come back

Sales & Goal Achievement

• Lead by example in educating guests on Wax Passes, products, and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions, product launches, and brand updates
• Support local marketing and community engagement efforts

Team Leadership & Culture

• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service, professionalism, accountability - in the CM's absence
• Act as point of contact and decision-maker when leading the shift solo

Center Operations

• Own opening and closing procedures with precision
• Ensure cleanliness, sanitation, and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks, inventory, and reporting

WHO YOU ARE

You don't wait to be asked. You lead because it's just who you are.

• You've worked in a guest-facing role for 2+ years - beauty, spa, retail, hospitality, or similar - and you're genuinely good at it.
• You've led, even if it wasn't your official title. You've trained a new hire, run a shift solo, handled an escalation, or stepped up when it mattered.
• You're comfortable recommending products and services. You don't hard-sell - you educate. Guests trust you and it shows in the numbers.
• You know how to coach someone who's struggling without making it feel like a punishment. You lead with empathy and hold the bar.
• You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine, follow the space, and want to build a career in it.
• You're available when guests are - evenings, weekends (one shift, not both), flexible weekday hours. Reliable transportation required.

WHAT WE OFFER

Compensation & Bonuses

• $16.00/hr base
• Monthly performance bonuses tied to team and center goals
• Goals are realistic - our teams hit them
• Commission on personal sales - rewarded for leading from the front

Growth & Career Path

• Structured path from ACM to Center Manager and beyond
• 30-60-90 day onboarding with mentorship from your Center Manager
• Ongoing training, coaching, and development support

Work-Life Balance

• Paid Time Off
• Consistent shift structure - one weekend shift, not both

OUR HIRING PROCESS

Three steps. No runaround.

• Step 1 - Video Interview: A real conversation about your experience, style, and what you're looking for.
• Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.
• Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.

OUR VALUES

CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it.

ABOUT BALLAST WAX

We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.

This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Learn more: www.waxcenter.com/careers