Center Manager

Exer Urgent Care; Los Angeles (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading healthcare provider is seeking a Center Manager in Los Angeles to oversee multiple clinics. This pivotal role ensures high-quality patient care while leading and managing staff operations effectively. If you are passionate about transforming healthcare and providing exceptional service, join our engaged team.

Qualifications

• Preferred degree in business or related field.
• 3-5 years experience in healthcare operations.
• Supervisory experience in a retail or healthcare setting.

Responsibilities

• Oversee daily clinic operations and ensure high-quality patient care.
• Manage clinic staff and budgets, and handle payroll issues.
• Lead marketing outreach as a community ambassador.

Skills

Customer Service

Leadership

Multi-tasking

Communication

Problem-solving

Healthcare Software

HIPAA Knowledge

Education

Bachelor’s Degree in Business or related field

Job description

Join to apply for the Center Manager role at Exer Urgent Care.

Exer’s mission is “creating convenient access to ER doctors in an affordable and caring environment.” We handle about 80% of ER procedures at a lower cost, with more comfort and shorter wait times. Our core value is “Patient Centered” care, aiming to transform healthcare and serve as a model for other sectors. We are passionate about creating better healthcare, starting with our Medical Assistants, who are often the first contact for patients.

We are looking for Center Managers who share this passion. Our care begins with a smile and extends through our exceptional service. If transforming healthcare excites you, apply to join our team.

Job Summary

The Manager oversees all activities in 1-2 clinics, ensuring high-quality, timely care in a clean, safe, and welcoming environment, in accordance with Exer policies. This role also involves running profitable operations and supervising staff.

Major Duties and Responsibilities

Leadership and Management

• Interviewing, hiring, training, and terminating staff in collaboration with ROD and HR
• Mentoring staff and assisting in succession planning, including supervising Center Leads and Assistant Managers
• Motivating and leading teams to achieve goals in a positive environment
• Preparing monthly clinic schedules
• Approving daily punches in payroll, managing attendance issues
• Handling call-outs and ensuring proper staffing
• Conducting staff meetings and daily huddles to communicate goals and enforce policies
• Collaborating with regional and corporate teams for effective operations
• Participating in discussions on revenue streams and profitability strategies
• Managing budgets effectively
• Upholding employee and business standards, including HIPAA and compliance standards

Patient Interaction/Customer Service

• Providing exceptional customer service and leading by example
• Resolving customer issues promptly and per policies
• Welcoming patients and ensuring all touchpoints are handled appropriately
• Ensuring patients feel informed and their needs are met
• Managing patient flow to minimize wait times while maintaining high census

Operations/Facilities

• Managing daily clinic operations, including staffing and safety checks
• Implementing workflow improvements for efficiency
• Maintaining accurate EMR records
• Overseeing billing and cash deposit procedures
• Managing supply orders and vendor relations
• Ensuring the clinic is clean and well-maintained

Marketing

• Understanding our products and differentiators
• Acting as a community ambassador and developing outreach efforts

Skills and Competencies

• Patient-focused with high customer service standards
• Flexible schedule and strong work ethic for a clinic open 363 days/year
• Ability to multitask in a fast-paced environment
• Effective leadership and communication skills
• Strong EQ and soft skills
• Dependable with a sense of urgency
• Proficient with computers and healthcare software
• Knowledge of HIPAA, OSHA, and related regulations

Education and Experience

• Bachelor’s Degree in Business or related field preferred
• 3-5 years in healthcare operations or retail management for Center Manager; 5-7 years for Senior Center Manager
• Experience managing staff in a retail or healthcare setting

Supervision

• Supervises Center Leads and Assistant Managers
• Oversees all clinic staff, including front desk, medical assistants, nurses, and providers

Working Conditions

• Clinical setting with moderate noise and potential exposure to infectious diseases
• Requires travel between centers, standing/sitting for periods, lifting up to 25 lbs
• Access to confidential information, requiring discretion

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job functions: Management, Healthcare