Center Manager

Best Friends Pet Hotel; Ashland (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Center Manager at a well-established pet care facility in Ashland, MA. This role involves overseeing operations, ensuring client satisfaction, and managing a team to provide top-notch care for pets. Ideal candidates will have experience in management positions across veterinary, hotel, retail, or food service industries. Opportunities for growth within this expanding employee-owned organization await.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company matching

Employee Stock Ownership Plan (100% company paid)

Paid vacation

Uniforms

Pet supply and service discounts

Qualifications

• Experienced and energetic manager.
• Hands-on position with people and pets.
• Personnel management skills required.

Responsibilities

• Ensure excellent client experience and service delivery.
• Personnel management including recruiting and training.
• Inventory control and preparation of financial data.

Skills

Management

Customer Service

Coaching

Inventory Control

Education

Experience in veterinary, hotel, retail, or restaurant industry

Job description

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Description

Our nurturing den leader(s), focused on delivering proper care to our guests and looking out for their health, well-being, comfort, and overall happiness.

Description

Our nurturing den leader(s), focused on delivering proper care to our guests and looking out for their health, well-being, comfort, and overall happiness.

We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

• We offer:
• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Uniforms
• Pet supply and service discounts and more!
• Responsibilities:
• Ensure an excellent client experience through personal contact, associate training and coaching, resolution of customer concerns and delivery of services.
• Sale and profit improvement.
• Personnel management including recruiting, hiring, training, coaching and counseling, and retention.
• Ensures center compliance with federal and local labor laws.
• Facility maintenance and safety; compliance with laws and regulations
• Schedules staff for work assignments in accordance with policy, allowing ample staff to provide outstanding service while maintaining budget.
• Inventory control and purchasing per company policy and budget guidelines.
• Prepare and analyze statistical and financial data
• Promote Best Friends’ programs and services internally and in the surrounding communities.
• Supports the Mission and Philosophy of Best Friends Pet Care, Inc. by complying and enforcing policies and procedures.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Pet Services

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