Center Events Manager

The Heritage Group; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Heritage Group is seeking an experienced Center Event Manager for The Center, a collaborative campus. You will coordinate events, lead the Experience Coordinator and Facility Logistics Specialist, and manage vendors to deliver a world‑class experience for employees, partners, and guests.

Responsibilities include executive-level event planning, calendar management, and proactive outreach to internal and external stakeholders across THG’s family of businesses.

Qualifications

• Bachelor’s degree in Hospitality, Marketing, Public Relations or similar field.
• Minimum 5 years of experience in event planning and events industry.
• Strong customer service and front desk experience in a professional environment.

Responsibilities

• Lead Center Experience Coordinator and Facility Logistics Specialist toward annual goals.
• Oversee vendor relationships for catering, decorations, entertainment, and transportation.
• Direct executive-level events and Board meetings.
• Coordinate annual building drills with facilities team.
• Manage Center calendar and event software; troubleshoot as needed.
• Lead events for THG and its family of businesses; partner with stakeholders.
• Identify client needs and design concepts/themes for events.
• Deliver a world-class experience to attendees from first impression onward.

Skills

Customer service

Front desk experience

Hospitality

Administrative experience

Client service

Integrity

Problem solving

Team support

Education

Bachelor's Degree in Hospitality, Marketing, Public Relations or similar field

Tools

Reserve software

Job description

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family. When The Heritage Group businesses work together, we all achieve greater success. The Center is the point of connect for The Heritage Group's family of companies. We expect The Center to be a catalyst of growth and a model of our One Heritage. In this modern collaborative workspace, The Heritage Group businesses will share innovative ideas, solve problems and pursue new business opportunities. As the Center Event Manager for The Center, you are the face of our organization; connecting employees, business partners and guests to resources enabling innovation, collaboration, and learning. By exemplifying professionalism end impeccable service skills, you will provides each person who walks into The Center a world-class, premium experience. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, taken initiative and exhibit confidence in all situations. The Center Event Manager brings positive energy to each interaction, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. In addition to this, you will also ensure the successful coordination of all events hosted at the site. You will be responsible not only for the planning and execution of scheduled events; but will also be proactive in outreach to ensure internal stakeholders and external partners understand the capabilities and benefits of using The Center.

Essential Functions

• Manage Center Experience Coordinator and Facility Logistics Specialist to ensure yearly goals and expectations are met.
• Oversee vendor relationships to include catering, decorations, entertainment, transportation, etc.
• Key lead on executive level events and Board meetings.
• Coordinator of annual building drills such as fire/weather and Sonitrol audit with facilities team.
• Oversight of The Center calendar, Reserve software and Event Draw programs for daily meetings. Be able to troubleshoot appropriately.
• Lead coordination on events for THG and its family of businesses, initiatives and family programs.
• Anticipate attendee needs and prepare against potential risks.
• Ensure employees are using The Center and its capabilities to maximum capacity. Be proactive at finding solutions to challenges. Act as a resource and connector for employees.
• Partner with individuals to create events that support THG driven programs.
• Conduct Center tours for customers and visitors when needed.
• Identify clients’ needs and expectations thru a collaborative process of identifying concepts and themes that will make each event a success.
• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with employees, business partners and guests.
• Engage with other The Center support team members (IT, Facilities, etc.) to ensure a consistent service experience from all.
• Assist with Capital Project planning and activation.
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.

Education Qualifications

• Required Bachelor's Degree in Hospitality, Marketing, Public Relations or similar field.

Experience Qualifications

• 5+ years in Event Planning and Events Industry.

Skills And Abilities

• Prior customer service, front desk, hospitality and/or administrative experience in a professional environment.
• Ability to provide outstanding client service at all times, including under tight deadlines and stressful on-site circumstances.
• Demonstrated ability to hold yourself accountable to high standards in quality of work, relationship-building and professionalism - Integrity.
• Maintain a high level of confidentiality and discretion.
• Exude passion for supporting others and the team to be successful.
• Demonstrates creative thinking and problem solving.
• High level of self-awareness and a passion for learning.
• Share the desire to have fun and establish balance.
• Courage to take initiative in unfamiliar or ambiguous circumstances.
• Flexibility with morning and evening hours. Some weekends required.

Working Conditions/Physical Demands

• Office job. Sitting, Standing, Walking.
• Ability to push, pull and lift 50Lb.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #TheHeritageGroup