Center Director - Tunkhannock

Socket.dev; Tunkhannock (Wyoming County); On-site; USD 70,000 - 100,000; Full time

Job summary

Lackawanna College is seeking a Center Director to supervise all programs and services at the center, ensuring compliance with regulations and fiscal responsibility. You will manage staff, admissions, financial aid, and continuing education operations while leading budget planning.

The role requires a Bachelor’s degree in Education, Business or related field and 5 years of management experience in higher education or related sectors.

Qualifications

• Bachelor’s Degree in Education, Business or related field required.
• Five (5) years of Educational or Business management experience is required.
• Experience in Higher Education, sales and marketing fields preferred.

Responsibilities

• Supervise daily enrollment, academic and continuing education operations (admissions, financial aid, advising, registration, billing).
• Monitor student accounts with Student Accounts department to ensure payments are up to date.
• Develop and implement Center retention plan with Admissions/Student Affairs.
• Hire, supervise, evaluate and lead Center staff.
• Recruit, hire and support adjunct faculty and continuing education instructors.
• Develop Center budget and monitor profitability and compliance with spending guidelines.
• Coordinate class schedules for degree and continuing education programs.
• Develop and implement Center’s marketing plan with College Advancement.
• Collaborate with other departments for program initiatives.
• Engage with external agencies and organizations aligned with the College’s mission.
• Uphold College policies and procedures; prepare enrollment/retention reports.
• Provide classroom instruction as required (e.g., College 101, Capstone).
• Lead staff development training for Center staff/faculty.
• Support Development/Fundraising activities.
• Lead departmental planning aligned with Institutional Strategic Plan and engage staff.

Skills

Excellent communication

Organizational skills

Leadership ability

Collaboration skills

Analytical problem-solving

Multi-tasking

Computer skills

Diversity awareness

Team contribution

Interpersonal skills

Marketing/recruiting knowledge

Education

Bachelor’s Degree in Education, Business or related field

Master’s Degree preferred

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024, and 2025!

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in 10 locations around Pennsylvania!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Center Director supervises and administers all programs, services and activities at the Center. He/she continuously evaluates program offerings to ensure the programs are fiscally responsible and meet the needs and demands for the surrounding community. The Director is responsible for ensuring the Center is compliant with all federal, state, institutional and accreditation guidelines and regulations.

The Center Director directly manages and supports all staff assigned to the Center and is responsible for the performance management and hiring of the employees in those positions.

ESSENTIAL FUNCTIONS:

1. Supervise daily enrollment, academic and continuing education operations, including admissions, financial aid, advising, registration, billing processes, etc.
2. In cooperation with the Student Accounts department, monitor individual student accounts to ensure all payments are up to date.
3. Work with the Director of Admissions and the Student Affairs department to develop and implement Center retention plan for all students.
4. Hire, supervise, evaluate and provide leadership to Center staff.
5. Recruit, hire and support the adjunct faculty staff and continuing education instructors.
6. Work with the Director of Admissions to develop the Center’s budget, and monitor to ensure Center remains profitable and compliant with approved spending guidelines.
7. Coordinate with the Academic Dean and Director of Continuing Education to create the course schedules (fall, spring, etc.) for degree programs and Continuing Education courses and work collaboratively with program directors for the specialty programs.
8. Develop and implement the Center’s marketing plan while working collaboratively with the College Advancement team.
9. Develop and market new continuing education programs and work cooperatively with Continuing Education and other departments, as required.
10. Work with and participate in area economic and workforce development agencies, chamber of commerce’s, social service agencies and other groups and organizations whose mission intersects with the College’s mission.
11. Uphold the policies and procedures of the College.
12. Prepare and submit various reports of enrollment, retention and student activities, upon request.
13. Provide classroom instruction as required (ie. College 101, Capstone, other courses qualified to teach).
14. Provide staff development training in all processes of the Center for staff and faculty.
15. Support the college’s Development/Fundraising activities.
16. Lead the departmental or unit level planning process in alignment with the Institutional Strategic Plan, being sure to meaningfully engage staff members in each step of the process, and facilitate the assignment of ownership for each activity related to the departmental plans and ensure that tasks are carried out as expected.
17. Collaborate with other departmental heads to ensure that overlapping or related initiatives are coordinated.
18. Participate in the Institutional Strategic Planning process as requested.
19. Assess achievement of departmental plans annually, formally report results to supervisor, and participate in the college wide review of departmental plans as requested.
20. Other duties and responsibilities as assigned.

KEY COMPETENCIES:

1. Excellent communication and organizational skills.
2. Demonstrated leadership ability.
3. Strong collaboration skills.
4. Strong analytical, problem-solving and conflict-resolution skills.
5. Ability to multi-task.
6. Solid computer skills.
7. Proven ability to work with a diverse population.
8. Willingness to work as part of a team to contribute to success of center.
9. Excellent interpersonal skills.
10. Capacity to represent the College in a public setting in a professional manner.
11. Knowledge of educational recruiting and marketing

EDUCATION:

• Bachelor’s Degree in Education, Business or related field required.
• Master’s Degree preferred.

EXPERIENCE:

• Five (5) years of Educational or Business management experience is required.
• Experience in the Higher Education, sales and marketing field preferred.
• Experience working with people from all age groups and with various economic, educational, and ethnic backgrounds preferred.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran’s status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.