Center Director

Sylvan Learning; Paramus (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

The Sylvan Learning Center in Paramus is seeking a Center Director to lead the overall customer experience, sales, and local marketing strategies while managing center operations and costs. You will coach staff and serve as the main contact for the Franchisee, driving performance and growth for new leaders.

This role emphasizes managing daily operations, ensuring high-quality service, and implementing timely interventions to improve center performance.

Qualifications

• Four year degree required.
• Experience with Microsoft Office and standard business apps used by the Center; familiarity with social media tools.
• Experience with Microsoft Word and other standard business applications used by the Center.
• Familiarity with instructional technology and tablet computers preferred.

Responsibilities

• Ensure timely, high quality customer service response to calls and inquiries.
• Manage day-to-day operation of the Center.
• Monitor performance, P&L, revenues, expenses, and fee collection; implement improvements.
• Select, develop, motivate, and monitor Center staff; conduct performance reviews.
• Promote financing options and manage the application/closing process.
• Manage marketing and sales activities to drive enrollments.
• Ensure adherence to Sylvan operating standards with attention to student safety and well-being.

Skills

Customer service

Sales

Staff coaching

Communication

Analytical skills

Organizational skills

Team player

Flexible schedule

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft Word

Social media tools

Tablet computers

Job description

General Summary

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee. Great opportunity for new leaders.

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee. Great opportunity for new leaders.

Essential Job Functions

• Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Manages the day-to-day operation of the Center
• Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
• Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
• Promotes financing options that meet the customer’s needs and manages the application/closing process
• Manages marketing and sales activities to drive new enrollments
• Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

Knowledge Required

• Four year degree required
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
• Experience using Microsoft Word and other standard business applications used by the Center
• Familiarity with instructional technology and tablet computers preferred

Skills And Abilities Required

• Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Sales skills with a strong sense of urgency
• Ability to supervise, coach, and develop Center staff
• Strong analytical and problem solving skills
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to work collaboratively; Strong team player
• Ability to work a flexible schedule

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.