Center Care Team - Care Navigator

ArchWell Health; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare provider is seeking a Care Navigator to enhance the experience of senior members at their community clinics. This role is pivotal in ensuring that members feel welcomed and supported from arrival to departure. The ideal candidate will possess exceptional customer service skills and a genuine passion for senior care. Responsibilities include assisting with check-ins, updating medical records, and coordinating care. Join a forward-thinking organization dedicated to making a meaningful impact in the lives of seniors and their families. If you are committed to providing quality care and support, this opportunity is perfect for you.

Qualifications

• Strong customer service orientation and passion for senior care.
• Ability to work effectively with diverse populations and staff.

Responsibilities

• Welcome members and assist with a seamless check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for care.

Skills

Customer Service Skills

Passion for Senior Care

Ability to Work with Diverse Populations

Medical Terminology Knowledge

Organization and Attention to Detail

Written and Verbal Communication Skills

PC Skills (Microsoft Office Suite)

Professionalism and Flexibility

Fluency in Spanish

Education

Associates Degree (Preferred)

One Year Work Experience in Clinical Setting

Tools

Electronic Medical Records (EMR) Systems

Job description

Center Care Team - Care Navigator

St. Louis, MO, 199 N. Florissant Rd., Ferguson, Missouri, United States of America * St. Louis, MO, USA
Req #12979

Tuesday, April 15, 2025

Work Location: 199 N. Florissant Road, Ferguson, MO 63135

ArchWellHealth is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process


• Update member information in the electronic medical records system
  


• Schedule appointments and coordinate referrals for a multi-disciplinary care team


• Assist members with filling out paperwork through electronic kiosks, as needed
  


• Request medical records and upload documentation to electronic medical records system


• Field questions from prospective and established members, as well as their adult children
  


• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  


• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
  


• Passion for providing a quality experience for our senior members


• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  


• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  


• High level of organization and attention to detail


• Strong written and verbal communication skills
  


• Proficient PC skills, including Microsoft Office Suite


• Ability to maintain professionalism and flexibility in a changing work environment
  


• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Associates degree preferred, or equivalent experience
  


• Minimum of one year of work experience in a clinical setting, or similar


• Experience working with EMR systems a plus

ArchWellHealth is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Other details

• 
  Job Family
  Center Care Team
  
• 
  Pay Type
  Hourly
  
• 
  Travel Required
  No
  
• 
  Required Education
  High School
  

Apply Now

Share this job: