Center Administrator

American Family Care, Inc.; Santa Clara, Northern (CA, KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Referral incentives

Small business environment

Flexible scheduling

Additional perks

Job summary

American Family Care, Inc. seeks an Operations Manager to run an urgent care clinic, supervise non-physician staff, and ensure quality patient care. This role collaborates with a franchised location; duties may vary between franchises and require maintaining facilities and supplies.

Open for full-time or part-time work; responsibilities include staffing, onboarding, regulatory compliance, financial accuracy, and driving patient satisfaction through effective operations.

Qualifications

• Bachelor’s degree preferred.
• Minimum two years of supervisory experience in a medical office.
• Strong written and verbal communication skills.
• Demonstrated ability to deliver high levels of customer service.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office staff and clinical support roles.
• Supervise, evaluate, and provide performance feedback for staff.
• Partner with Medical Director to ensure care aligns with physician instructions.
• Ensure compliance with policies, procedures and state/federal regulations.
• Lead staff meetings, daily huddles and in-service programs.
• Address patient and staff concerns to maintain high satisfaction levels.
• Maintain facility cleanliness and adequate stock of supplies.
• Ensure accurate financial transactions and charge capture.

Skills

Supervisory experience

Customer service

Regulatory compliance

Communication skills

Education

Bachelor’s degree

Job description

Benefits/Perks

• Paid time off
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
*THIS POSITION IS OPEN FOR FULL TIME OR PART TIME*

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of provider and non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactionsEnsure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).