Center Administrator

American Family Care, Inc.; Waxhaw (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care, Inc. is seeking an operations manager to oversee an urgent care clinic. You will manage all non-physician staff, ensure high-quality patient care, and maintain the facility and supplies, while handling charges and daily operations at a franchised location.

The role requires supervisory experience in a medical office, strong communication, and compliance with regulations. The franchise model offers a collaborative, performance-driven environment with growth opportunities.

Qualifications

• Bachelor’s degree preferred.
• Minimum two years supervisory experience in a medical office.
• Strong written, verbal, and consultative communications.
• Excellent customer service and satisfaction focus.
• Knowledge of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard for front office medical receptionist, medical assistant, x-ray, and other positions.
• Supervise, evaluate, and conduct performance reviews of non-provider staff.
• Partner with Medical Director to ensure high-quality care in line with physician instructions.
• Ensure staff compliance with company policies and regulatory rules.
• Lead staff meetings, daily huddles, and in-service programs.
• Address patient and staff concerns while monitoring satisfaction.
• Ensure accuracy of financial transactions and front-office procedures.
• Maintain facility cleanliness and stock levels of medical and janitorial supplies.
• Monitor KPIs and implement continual improvement programs.
• Participate in local marketing to attract new patients.
• Represent the clinic at local events and partnerships.

Skills

Supervisory experience

Communication skills

Customer service

Regulatory knowledge

Education

Bachelor's degree

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Participate and execute a local marketing plan to increase community awareness and attract new patients.
• Research, plan, and represent the clinic at local community events, health fairs, and partnerships to build brand presence.

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).