CEMP Analyst - Energy Usage & Mobile Experience

Public Service Company of New Mexico (PNM); Albuquerque (NM); On-site; USD 82,463 - 140,187; Full time

Job summary

Public Service Company of New Mexico (PNM) seeks a Customer Energy Management Platform (CEMP) Analyst to support planning and optimization of the CEMP, including mobile and digital customer experiences. The ideal candidate will hold a Bachelor's degree and have 3-5 years of experience in business analysis and familiarity with the energy sector. Responsibilities include user feedback monitoring and coordinating customer education efforts. This role is based in Albuquerque, New Mexico, in an office environment.

Qualifications

• Three to five years of experience in business analysis, data analysis, digital platforms, or customer-facing technology.
• Ability to document business and functional requirements.

Responsibilities

• Supports the planning and optimization of the CEMP including mobile applications.
• Monitors customer feedback and recommends improvements to mobile applications.
• Coordinates with marketing on customer adoption efforts.

Skills

Experience in the energy or utility industry

Exposure to AMI data

Experience supporting mobile applications

Ability to document requirements

Collaborative mindset

Problem-solving ability

Education

Bachelor's degree in Business, Information Systems, Data Analytics, Engineering, or a related field

Tools

AMI systems

Digital platforms

Customer energy management tools

Job description

Public Service Company of New Mexico (PNM) seeks a Customer Energy Management Platform (CEMP) Analyst to support planning and optimization of the CEMP, including mobile and digital customer experiences. The ideal candidate will hold a Bachelor's degree and have 3-5 years of experience in business analysis and familiarity with the energy sector. Responsibilities include user feedback monitoring and coordinating customer education efforts. This role is based in Albuquerque, New Mexico, in an office environment.