Customer Energy Management Platform (CEMP) Analyst

Public Service Company of New Mexico (PNM); Albuquerque (NM); On-site; USD 82,463 - 140,187; Full time

Job summary

Public Service Company of New Mexico (PNM) seeks a Customer Energy Management Platform (CEMP) Analyst to support planning and optimization of the CEMP, including mobile and digital customer experiences. The ideal candidate will hold a Bachelor's degree and have 3-5 years of experience in business analysis and familiarity with the energy sector. Responsibilities include user feedback monitoring and coordinating customer education efforts. This role is based in Albuquerque, New Mexico, in an office environment.

Qualifications

• Three to five years of experience in business analysis, data analysis, digital platforms, or customer-facing technology.
• Ability to document business and functional requirements.

Responsibilities

• Supports the planning and optimization of the CEMP including mobile applications.
• Monitors customer feedback and recommends improvements to mobile applications.
• Coordinates with marketing on customer adoption efforts.

Skills

Experience in the energy or utility industry

Exposure to AMI data

Experience supporting mobile applications

Ability to document requirements

Collaborative mindset

Problem-solving ability

Education

Bachelor's degree in Business, Information Systems, Data Analytics, Engineering, or a related field

Tools

AMI systems

Digital platforms

Customer energy management tools

Job description

Job Posting Deadline

This position is posted until filled.

Department

Digital Customer Experience

Preferred Experience

• Experience in the energy or utility industry
• Exposure to AMI data, energy efficiency programs, or customer usage analytics
• Experience supporting mobile applications or digital customer self‑service solutions

Position Title

Customer Energy Management Platform (CEMP) Analyst

Salary Grade

G06

Salary Range

Minimum: $82,463; Midpoint: $111,325; Maximum: $140,187

Summary

Supports the planning, enhancement, and ongoing optimization of the Customer Energy Management Platform (CEMP), including mobile and digital customer experiences. This role contributes to Grid Modernization initiatives.

Essential Duties and Responsibilities

• Supports the planning, execution, and ongoing optimization of the AMI (Advanced Metering Infrastructure) Customer Energy Management Platform, including native mobile applications, by translating business needs and customer feedback into clear requirements for IT, analytics, and vendor partners.
• Supports regulatory and internal reporting needs associated with AMI and CEMP analytical and functional initiatives, including data validation, documentation, feature analysis, usability feedback, and release validation.
• Assists with user acceptance testing (UAT), defect tracking, and validation of mobile and portal enhancements to ensure customer centric functionality and data accuracy.
• Monitors customer feedback, support issues, and usage data to recommend incremental improvements to usage insights and mobile applications.
• Coordinate with marketing and customer communications teams by providing insight‑based inputs that support customer education and adoption efforts.

Competencies

• Familiarity with AMI systems, energy usage data, customer self‑service solutions, or customer energy management tools.
• Familiarity with mobile application functionality, usability principles, and digital customer experiences.
• Ability to document business and functional requirements clearly and effectively.
• Collaborative mindset with ability to work across technical and non‑technical teams.
• Logical and analytical thinking to solve practical business and technical problems.

Qualifications

• Bachelor's degree in Business, Information Systems, Data Analytics, Engineering, or a related field.
• Three to five years of experience in business analysis, data analysis, digital platforms, or customer‑facing technology.

Communication Skills

Ability to document requirements clearly and collaborate effectively across technical and non‑technical teams.

Mathematical Skills

Ability to collect data, establish facts, and draw valid conclusions that support business decisions.

Computer Skills

• Familiarity with AMI systems, digital platforms, mobile applications, and customer energy management tools.
• Ability to support data validation, analytics, and digital feature evaluation.

Analytical and Problem‑Solving Ability

Ability to apply logical and analytical thinking to solve practical business and technical problems.

Decision Making

Minimal independent decision‑making authority; follows established guidelines and supervisor direction.

Physical Demands

Ability to sit up to two thirds of the time occasionally standing or walking.

Manual dexterity and visual acuity required; occasional lifting up to 10 pounds.

Work Environment

Office environment.

Safety and ADA Statement

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.