Cemetery Sales & Operations Leader

Broylman Memorial Group; Ottumwa (IA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Broylman Memorial Group is seeking a General Manager/Sales Manager to oversee cemetery sales operations, drive pre-need and at-need sales, and lead the sales team. The role combines on-site and remote work, focusing on strategy, client relationships, and compliance with policies and budgets.

The position requires strong quota-driven sales experience, leadership, and exceptional customer service. You will manage overtime, maintain records, and ensure pricing integrity while collaborating with the

Qualifications

• Proven sales experience in a quota-driven environment.
• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Monitor and manage overtime costs with supervisor approval.
• Maintain accurate contracts and customer agreements; protect client information.
• Oversee and manage operational tasks for the location.

Skills

Proven sales experience

Leadership abilities

Customer service

CRM proficiency

Driver’s license

Microsoft Office

Google Workspace

Tools

CRM systems

Contracts

Sales reporting

Job description

Broylman Memorial Group is seeking a General Manager/Sales Manager to oversee cemetery sales operations, drive pre-need and at-need sales, and lead the sales team. The role combines on-site and remote work, focusing on strategy, client relationships, and compliance with policies and budgets.

The position requires strong quota-driven sales experience, leadership, and exceptional customer service. You will manage overtime, maintain records, and ensure pricing integrity while collaborating with the