Cemetery Sales Lead & Operations Manager

Broylman Memorial Group; Augusta (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Broylman Memorial Group in Augusta, GA is seeking a General Manager to lead cemetery sales operations on-site. You will drive pre-need and at-need sales, manage a sales team, and ensure customer satisfaction while controlling costs.

Salary is hourly and DOE, with strong emphasis on leadership and compliance. This full-time role requires coordinating with regional management, approving overtime, and maintaining accurate records.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle, from prospecting to closing, while maintaining accurate sales records.
• Ensure pricing integrity and adherence to all company policies and regulatory guidelines.
• Oversee and manage operational tasks for the location.

Skills

Leadership

Customer service

Communication skills

CRM systems

Sales reporting

Timekeeping

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Broylman Memorial Group in Augusta, GA is seeking a General Manager to lead cemetery sales operations on-site. You will drive pre-need and at-need sales, manage a sales team, and ensure customer satisfaction while controlling costs.

Salary is hourly and DOE, with strong emphasis on leadership and compliance. This full-time role requires coordinating with regional management, approving overtime, and maintaining accurate records.