Cemetery Sales Manager & Community Growth

ADP, Inc.; Ottumwa (IA); Hybrid; USD 50,000 - 100,000; Full time

Job summary

ADP, Inc. in Ottumwa, IA seeks a General Manager to oversee sales operations for memorial parks, drive pre-need and at-need sales, and manage the sales team.

The role combines on-site leadership with remote work flexibility and a focus on customer satisfaction. The position requires a motivated sales professional with leadership skills to develop strategies, supervise staff, control overtime costs, and ensure regulatory compliance across timekeeping and contracts.

Qualifications

• Strong leadership and mentoring abilities.
• Excellent customer service and communication skills.
• Ability to work with grieving families in a compassionate, empathetic, and professional manner.
• Proficiency in CRM systems, contracts, and sales reporting.
• Must have a valid driver’s license and reliable transportation.
• Experience with Google Workspace and/or Microsoft Office programs.
• Ability to navigate email and to create and manage documents.
• Experience in cemetery, funeral, or pre-need sales is preferred but not required.
• Prior experience managing a sales team.

Responsibilities

• Drive pre-need and at-need sales of cemetery properties, merchandise, and services.
• Meet and exceed monthly and annual sales goals and bonus targets.
• Educate families on the value of pre-planning cemetery arrangements to ensure informed decision-making.
• Manage the complete sales cycle from prospecting to closing, maintaining accurate sales records.
• Ensure pricing integrity and adherence to all company policies and regulatory guidelines.
• Build and maintain long-term relationships with families, funeral homes, and community organizations.
• Actively participate in community outreach programs to promote cemetery pre-planning services.
• Address and resolve customer concerns or complaints in a professional and compassionate manner.
• Monitor and manage overtime costs, ensuring approval from your supervisor for any overtime hours.
• Maintain accurate sales records, contracts, and customer agreements in compliance with company policies.
• Oversee and manage operational tasks for the location.
• Adhere to all company policies, state laws, and federal regulations, including FLSA requirements.
• Accurately clock in and out for all work hours, ensuring full compliance with timekeeping policies.

Skills

Leadership

Customer service

Communication

CRM systems

Sales reporting

Driver's license

Email/document management

Tools

Google Workspace

Microsoft Office

CRM software

Job description

ADP, Inc. in Ottumwa, IA seeks a General Manager to oversee sales operations for memorial parks, drive pre-need and at-need sales, and manage the sales team.

The role combines on-site leadership with remote work flexibility and a focus on customer satisfaction. The position requires a motivated sales professional with leadership skills to develop strategies, supervise staff, control overtime costs, and ensure regulatory compliance across timekeeping and contracts.