Cemetery Client Services Specialist

CATHOLIC CEMETERIES; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Catholic Cemeteries at Holy Cross Cemetery in San Antonio, TX, seeks a Cemetery Associate I to provide general office support, greet families, and coordinate service details. You will be the first point of contact and help ensure smooth operations in a respectful, compassionate environment.

The role requires a high school diploma (associate degree preferred), at least two years in an office setting with customer service, and valid driver insurance.

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.

Responsibilities

• Answer phones, interoffice communication, schedule appointments and services.
• Assists families that come into the office and provide prompt and courteous service.
• Provides general administrative support to include but not limited to daily deposits, work orders and filing.
• Assist families with merchandise purchases that are relative to grave, crypt or niche.
• Assist visitors inquiring about burial locations.
• Ensure that interments are recorded properly and on a timely basis.
• Maintain information in customer accounting software (Plotbox) to include entering all recordsand some contracts into accounting software.
• Understand and apply knowledge of cemetery policy in order to assist families and coworkers.
• Assists as needed with the memorial application process.
• Assist families that come into the office with concerns regarding cemetery policy.
• Provide other internal cemetery locations with daily interment list.
• Prepares certificate of ownership documentation as needed.
• Assists with the audit procedures and inventory.
• Assist in trust processing as needed.
• Maintain a clean work area and assist with the upkeep of common areas.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Performs other duties as assigned.

Skills

Customer service

Office administration

Attention to detail

Education

High school diploma or equivalent

Associate degree preferred

Job description

Catholic Cemeteries at Holy Cross Cemetery in San Antonio, TX, seeks a Cemetery Associate I to provide general office support, greet families, and coordinate service details. You will be the first point of contact and help ensure smooth operations in a respectful, compassionate environment.

The role requires a high school diploma (associate degree preferred), at least two years in an office setting with customer service, and valid driver insurance.