Cemetery Administrative Assistant I

Paylocity; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Paylocity is seeking a Cemetery Associate I to provide reception, administrative support, and assist families with cemetery services. This role is the first point of contact for clients and supports smooth office operations.

The ideal candidate will have a high school diploma (Associate's preferred), at least 2 years in an office setting with customer service, and proficiency in Microsoft Office. Knowledge of cemetery policies is a plus.

Qualifications

• Must have strong customer service skills.
• Proficient in Microsoft Office applications.
• Detail oriented, organized, and able to work independently and in a team.

Responsibilities

• Answer phones, interoffice communication, schedule appointments and services.
• Assist families visiting the office with prompt and courteous service.
• Provide general administrative support including deposits, work orders, and filing.
• Assist families with merchandise purchases related to graves, crypts, or niches.
• Help visitors with burial location inquiries.
• Ensure interments are recorded accurately and timely.
• Maintain data in Plotbox including records and some contracts.
• Understand cemetery policy to assist families and coworkers.
• Assist with the memorial application process.
• Address concerns regarding cemetery policy with families.
• Provide daily interment lists to internal locations.
• Prepare certificate of ownership documentation as needed.
• Assist with audits and inventory.
• Support trust processing as needed.
• Keep work area clean and maintain common areas.
• Follow safety training and protocols daily.
• Protect confidentiality of client information and transactions.
• Adhere to Code of Conduct and Faith & Moral Policy.
• Act as a team member contributing to the Mission and Vision.

Skills

Customer service

Microsoft Office

Attention to detail

Written and verbal communication

Education

High school diploma or equivalent

Associates degree preferred

Tools

Plotbox

Job description

Paylocity is seeking a Cemetery Associate I to provide reception, administrative support, and assist families with cemetery services. This role is the first point of contact for clients and supports smooth office operations.

The ideal candidate will have a high school diploma (Associate's preferred), at least 2 years in an office setting with customer service, and proficiency in Microsoft Office. Knowledge of cemetery policies is a plus.