Cellphone Repair Technician

ZOGAM; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

ZOGAM is looking for Cell Phone Repair Technicians to serve the Metro Miami area, including Pompano Beach and Homestead. Candidates must be bilingual in English and Spanish and have at least 3 years of cell phone screen repair experience. Technicians will drive to customer locations and handle repair calls within a 30-mile radius.

The position requires adherence to quality metrics, including maintaining high customer satisfaction scores and efficient dispatch processing.

Qualifications

• Required to drive to customer locations within 30 miles.
• Must have at least 3 years of experience in cell phone screen repair.
• Obtaining prior day dispatch details in Service Bench.

Responsibilities

• Complete in-home/office repair calls for cracked cell phone screens.
• Maintain NPS score of 95% or better.
• Claim daily dispatches.

Skills

Bi-lingual English/Spanish

Cell phone screen repair experience

Ability to read schematics

Ability to use Bar Code Scanner

Ability to follow directions

Ability to read daily work orders

Tools

Service Bench Mobile Application

Job description

Job Description

Cell Phone Repair Technicians in the Florida - Metro Miami, Pompano beach, Homestead area.

Bi‑lingual English/Spanish speaking candidates are a must.

Will be required to house client equipment and drive in a 30 mile radius around 33101 (Metro Miami, Pompano beach, Homestead).

Work Hours: 9am-7pm; 5 jobs a day 2hr increments. Miles & mileage contained in rate.

Technician will complete in‑home/office repair calls for cracked cell phone screens. Candidates must have worked in cell phone screen repair for at least 3 years.

Position Requires Enhanced Screening and MVR check.

Qualifications

• Drive to customer's Home or Business
• Repair Personal Electronics
• Ability to read schematics or diagrams
• Ability to use Bar Code Scanner
• Ability to follow directions
• Ability to read daily work orders
• Confirm dispatches from prior day in Service Bench
• Claim daily dispatches
• Use Service Bench Mobile Application to process daily work orders
• Maintain 95% or better NPS Net Promoter Score
• Maintain less than 1% reschedule rate

Additional Information

All your information will be kept confidential according to EEO guidelines.