Cell Therapy Specialist

Kelly; Horsham (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Telemedicine

Life insurance

Short-term disability

Long-term disability

Retirement savings plan

Transit spending account

Paid holidays

Paid sick leave

Job summary

Kelly is seeking a Cell Therapy Specialist to serve as the primary contact for treatment sites, supporting the end-to-end order management from therapy request through delivery, leveraging customer service, logistics coordination, and cross-functional collaboration to help ensure patient outcomes.

The ideal candidate holds a bachelor’s degree with 3 years in healthcare, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• 3 years of healthcare industry experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving and customer service skills.
• Experience working cross-functionally with internal and external stakeholders.

Responsibilities

• Manage the complete therapy ordering process for assigned treatment sites.
• Serve as the primary customer contact for questions regarding ordering, logistics, and delivery.
• Resolve complex order issues and elevate concerns when necessary.
• Proactively monitor orders and communicate potential risks or delays to treatment sites.
• Partner with internal teams across supply chain, manufacturing, finance, IT, patient services, and medical affairs.
• Assist with onboarding and certification support for new treatment sites.
• Identify opportunities to improve operational efficiency and customer experience.
• Deliver a high-touch, professional, and empathetic customer experience throughout the therapy journey.

Skills

Communication skills

Multitasking

Customer service

Problem solving

Cross-functional collaboration

Order management

Education

Bachelor’s degree

Job description

Description

Cell Therapy Specialist

Position Overview

Join a team dedicated to delivering an exceptional customer experience for cell therapy treatment sites and patients. The Cell Therapy Specialist serves as the primary point of contact for assigned treatment sites, supporting the end-to-end order management process from therapy request through delivery. This role combines customer service, logistics coordination, problem-solving, and cross-functional collaboration to help ensure successful patient outcomes.

What You’ll Do

• Manage the complete therapy ordering process for assigned treatment sites.
• Serve as the primary customer contact for questions regarding ordering, logistics, and delivery.
• Resolve complex order issues and elevate concerns when necessary.
• Proactively monitor orders and communicate potential risks or delays to treatment sites.
• Partner with internal teams across supply chain, manufacturing, finance, IT, patient services, and medical affairs.
• Assist with onboarding and certification support for new treatment sites.
• Identify opportunities to improve operational efficiency and customer experience.
• Deliver a high-touch, professional, and empathetic customer experience throughout the therapy journey.

Qualifications

Required

• Bachelor’s degree.
• 3 years of experience within the healthcare industry.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving and customer service skills.
• Experience working cross-functionally with internal and external stakeholders.

Preferred

Experience in one or more of the following areas:

• Oncology, CAR-T, Cell Therapy, or Gene Therapy
• Clinical Trial Coordination
• Treatment Site Management
• Customer Service or Contact Center Operations
• Supply Chain or Manufacturing
• Trade, Finance, or Order Management
• Academic Medical Centers or Large Treatment Sites

Ideal Candidate

You are customer-focused, highly organized, and thrive in complex healthcare environments. You enjoy solving problems, collaborating across teams, and taking ownership of critical processes that directly impact patient care. You are proactive, resourceful, and committed to delivering an exceptional customer experience.

What You’ll Gain

• Opportunity to support innovative cell therapy treatments.
• High-impact role supporting patients and treatment centers.
• Collaborative and cross-functional work environment.
• Exposure to advanced therapies and healthcare operations.
• Career growth within a leading healthcare organization.

Kelly Services is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.