Specialist, Global Operations, Scheduling & Cell Logistics

Bristol-Myers Squibb; United States; On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Flexible Time Off

11 paid company holidays

Comprehensive benefit plans

Job summary

Bristol Myers Squibb is seeking a Specialist, Global Operations, Scheduling & Cell Logistics to manage patient treatment schedules across collection, manufacturing, and distribution for autologous cellular immunotherapy products. You will partner with apheresis centers, treatment sites, couriers, and internal teams to ensure the patient journey runs smoothly.

The role requires a bachelor’s degree and experience in Customer Service, Call Center, Account Management, Project Management, Supply

Qualifications

• Bachelor’s degree.
• Experience in Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.

Responsibilities

• Schedule: 17:00 ET – 06:00 ET, Friday, Saturday, Sunday.
• Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
• Ensure business continuity between internal and external partners.
• Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues.
• Monitor and triage requests and issues within the case management system.
• Comply with and maintain training and good documentation practices.

Education

Bachelor’s degree

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary:

The Specialist, Global Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The primary duty of the Specialist, Global Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients’ treatment journey related to their materials, related to transportation, manufacturing, and distribution.

Key Responsibilities:

• Schedule: 17:00 ET – 06:00 ET, Friday, Saturday, Sunday
• Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
• Ensure business continuity between internal and external partners.
• Monitor the Patient’s treatment journey from collection to infusion while potentially troubleshooting issues.
• Monitor and triage requests and issues within the case management system.
• Comply with and maintain training and good documentation practices.
• Excellent verbal and nonverbal communications.
• Ability to identify process improvements.
• Highly self-motivated, self-aware, courteous, and professional.
• Able to work independently and in groups.
• Adaptable to the ever-changing business needs.
• Exceptional customer service skills.
• Skilled at managing high stress situations and able to de-escalate.
• Strong sense of ownership and accountability.
• A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.

Key Qualifications and Experience:

Bachelor’s degree

Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

Remote - United States - US: $73,150 - $88,642 The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

• Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans – including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).
• U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
• Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
• Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.
• U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1606001 : Specialist, Global Operations, Scheduling & Cell Logistics Data Privacy Link

We’re creating innovative medicines for patients fighting serious diseases. We’re also nurturing our own diverse team with inspiring work and challenging career options. No matter the role, each one of us makes a contribution. And that makes all the difference.