CDS Consultation Specialist

MRCI; Mankato (MN); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Computer and Cell Phone Provided

12 Paid Holidays

Health, Dental and Vision Insurance

403b Retirement with company match

Health Savings Account (HSA) with公司匹配

10 Vacation Days and 10 Sick and Safe

Hybrid work arrangement

Job summary

MRCI is seeking a Consultation Services Specialist in Minnesota to implement CFSS program requirements and market MRCI CDS services to participants, representatives, and Lead Agency personnel. The role emphasizes maintaining a strong customer-focused culture and staying current with DHS rules.

You will manage intake, plans and budgets, program education, and problem solving as the first point of contact, collaborating with the Lead Agency, DHS, and other providers to ensure compliant and timely

Qualifications

• Human services experience in the areas of customer service or direct service to participants planning.

Responsibilities

• Understand the CFSS program and communicate details to participants, representatives, families and lead agency personnel.
• Promote systems that ensure appropriate and timely service and maintain a strong customer-focused culture.
• Serve as the first point of contact for intake, plans and budget creation, education, and problem solving.
• Report to Consultation Services Coordinator and assist with resolutions.
• Stay current with legislative changes and State/Lead Agency trends affecting CFSS.
• Write new plans and budgets and input service authorization information into systems.
• Assist with worker training and development related to budgets.
• Process employee changes and gather required information from participants/representatives.

Skills

Customer service

Communication

Education

Bachelor’s degree

Associate’s degree

Job description

Job Duties

The Consultation Services Specialist is responsible for understanding and implementing all of the program requirements for the Client Directed Services (CDS) program of Community First Supports and Services (CFSS). The individual in this position markets MRCI CDS services to participants, representatives, and Lead Agency personnel in private and public forums, assists to maintain a strong customer-focused culture, and remains current with legislative changes, keep abreast of State and Federal rules and regulations that affect the program

In This Position You Will

• Understand the CFSS program and communicate details of the program to participants, representatives, families and lead agency personnel.
• Promote systems that ensure appropriate and timely service and maintain a strong and supportive customer-focused culture.
• Perform as the first point of contact for all participant interaction including: intake, plans and budget creation, program education, and problem solving.
• Report to Consultation Services Coordinator when problems arise and assist with resolutions based on an understanding of the CFSS program, DHS rules and regulations, and Lead Agency guidelines for management of federal, state and lead agency funds and program requirements.
• Remain current with legislative changes, and State and Lead Agency trends that affect CFSS program; respond as needed by assisting with the development of new practices and procedures. Work with the individuals Lead Agency, DHS and/or other providers to develop CDS best practices.
• Write new plans and budgets and input service authorization information into systems. Process plan revisions, monitor plans and budgets on a quarterly basis, communicate with the FMS or Agency per individual’s needs, assist with renewals and all other processes that are part of providing service to the department’s customers.
• Assist with worker training and development as it pertains to an individual’s budget.
• Process employee status change forms as needed; contacts participants or representatives for required information and documents.
• Perform other duties as assigned.

Minimum Education Required

Qualifications

Human services experience in the areas of customer service or direct service to participants planning and one of the following qualifications:

• A Bachelor’s degree from an accredited college or university within the area of study listed below;
• Occupational Therapy
• Physical Therapy
• Psychology
• Social Work
• Speech-Language Pathology/Audiology
• Professional Recreation
• Professional Dietitian
• Sociology
• Counseling
• Special Education
• Rehabilitation Counseling
• Other Human Services field
• An Associate’s degree from an accredited college or university within the area of study listed above, plus one year of full‑time experience providing direct services to people with disabilities or people older than age 65.

Minimum Experience Required

Experience coordinating or directing services for people with disabilities or people older than age 65, including self‑directed services.

Experience coordinating own services.

Shift

First (Day)

Number of Openings

1

Compensation

$21.23 - $26.54 / Hourly

Postal Code

56001

Job Type

Full Time

Place of Work

Hybrid

Requisition ID

9434

Job Benefits

Position Perks

• Computer and Cell Phone Provided
• 12 Paid Holidays
• Health, Dental and Vision Insurance
• Company paid access to mental health support including counseling sessions, legal, and financial resources
• 10 Vacation Days and 10 Sick and Safe Days
• 403b Retirement with company match
• Health Savings Account (HSA) with company match