CDL-A Transportation Lead: Driver Ops & Customer Care

Werner Enterprises, Inc.; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage options

Job summary

Werner Enterprises is seeking a Transportation Supervisor to manage day-to-day operations, track drivers and freight, and ensure customer satisfaction. You will handle email and phone communications, monitor Hours of Service, and oversee inbound paperwork to maintain compliance and service quality.

The role requires CDL A, strong communication, and knowledge of DOT regulations. You may need to cover short loads and yard duties when needed, with benefits supporting you and your family.

Qualifications

• CDL Class A required with clean driving record.
• Strong communication and customer service skills.
• Familiarity with DOT regulations and hours of service.
• Ability to handle after-hours calls and issues.
• Proficient in MS Office and basic computer tasks.

Responsibilities

• Track and schedule drivers and freight to meet service levels.
• Maintain driver relations and handle customer communications.
• Assist via email and phone to resolve issues promptly.
• Monitor Hours of Service compliance and inbound paperwork.
• Cover short loads and yard jockey duties as needed.

Skills

Driver relations

Customer service

Communication skills

Time management

DOT Regulations knowledge

Education

CDL Class A

Tools

Outlook

Excel

Word

Windows

TMW system knowledge

Job description

Werner Enterprises is seeking a Transportation Supervisor to manage day-to-day operations, track drivers and freight, and ensure customer satisfaction. You will handle email and phone communications, monitor Hours of Service, and oversee inbound paperwork to maintain compliance and service quality.

The role requires CDL A, strong communication, and knowledge of DOT regulations. You may need to cover short loads and yard duties when needed, with benefits supporting you and your family.