Cctv Technician

CMS Info Systems (CMS); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

CMS Info Systems is seeking a field service technician to install, configure, and maintain CCTV and E-Surveillance systems at client sites, including IP/Analog cameras and DVR/NVR equipment.

The role involves troubleshooting camera issues, basic networking, preventive maintenance, and documenting service activities via a mobile app. Travel to customer locations (ATM/bank sites) is required.

Qualifications

• CCTV, E-Surveillance, security systems, electronics, or field service.
• Good knowledge of CCTV installation, DVR/NVR, IP/Analog cameras, cabling, and basic networking.
• Good troubleshooting and problem-solving skills.
• Android smartphone is mandatory for service reporting.
• Bike/Two-wheeler and valid Driving Licence are mandatory.
• Willing to travel approx. 80–100 km per day.

Responsibilities

• Install, configure, commission, and maintain CCTV and E-Surveillance systems, including IP/Analog cameras, DVR/NVR, monitors, storage, and related equipment.
• Troubleshoot issues related to camera failure, video loss, poor image quality, recording/playback issues, power supply, cabling, and connectivity.
• Perform basic troubleshooting of LAN, IP addressing, network cables, switches, and PoE devices connected to CCTV systems.
• Conduct preventive maintenance and ensure proper functioning of cameras, DVR/NVR, storage, connectivity, and surveillance equipment.
• Perform minor repairs and replace faulty modules/components, including multi-vendor CCTV equipment.
• Attend customer service calls and ensure timely resolution in accordance with SLA requirements.
• Follow security and safety procedures while working at ATMs, bank branches, and financial institutions.
• Maintain company assets, tools, spares, software, and other materials for service activities.
• Update service calls, troubleshooting details, spare usage, photographs, and closure status via the mobile/service application.
• Prepare and submit required service reports, preventive maintenance reports, checklists, and technical documentation.
• Escalate critical or unresolved issues to the appropriate technical/support team.

Skills

CCTV installation

Troubleshooting

Networking basics

Field service

Driving license

Android smartphone

Tools

DVR/NVR

IP cameras

Job description

Role & responsibilities

1. Install, configure, commission, and maintain CCTV and E-Surveillance systems, including IP/Analog cameras, DVR/NVR, monitors, storage, and related equipment.
2. Troubleshoot issues related to camera failure, video loss, poor image quality, recording/playback issues, power supply, cabling, and connectivity.
3. Perform basic troubleshooting of LAN, IP addressing, network cables, switches, and PoE devices connected to CCTV systems.
4. Conduct preventive maintenance and ensure proper functioning of cameras, DVR/NVR, storage, connectivity, and surveillance equipment.
5. Perform minor repairs and replace faulty modules/components, including multi-vendor CCTV equipment.
6. Attend customer service calls and ensure timely resolution in accordance with defined SLA requirements.
7. Follow all security and safety procedures while working at ATMs, bank branches, and financial institutions.
8. Maintain company assets, tools, spares, software, and other materials provided for service activities.
9. Update service calls, troubleshooting details, spare usage, photographs, and closure status accurately through the mobile/service application.
10. Prepare and submit required service reports, preventive maintenance reports, checklists, and technical documentation.
11. Escalate critical or unresolved issues to the appropriate technical/support team

Preferred candidate profile

• CCTV, E-Surveillance, security systems, electronics, or field service.
• Good knowledge of CCTV installation, DVR/NVR, IP/Analog cameras, cabling, and basic networking.
• Good troubleshooting and problem-solving skills.
• Bike/Two-wheeler and valid Driving Licence are mandatory.
• Android smartphone is mandatory for service reporting.
• Physically fit and willing to travel approximately 80100 km per day.
• Good customer-handling and communication skills.
• Willing to work at customer locations, ATMs, bank branches, and other field locations.

Preferred Locations : Vellore