CCS Service Facilitator

RCC Sexual Violence Resource Center; Madison (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k

Life insurance

PTO & Holidays

Professional development

Job summary

RCC Sexual Violence Resource Center in Madison seeks a Community-Based Care Coordinator to provide trauma-informed, empowerment-based care coordination. You will conduct mental health assessments, develop recovery plans, and support survivors of sexual trauma and other marginalized communities in homes, schools, and community spaces.

Join a multidisciplinary team and contribute to culturally humble, survivor-centered services while maintaining accurate records and supporting program

Qualifications

• Trauma-informed, empowerment-based services delivery.
• Strong preference for serving survivors of sexual trauma and marginalized communities.
• Licensing and training records maintained as required by state regulations.

Responsibilities

• Provide psycho-social rehabilitative services for clients of all ages.
• Conduct mental health assessments and develop personalized recovery plans.
• Facilitate psychoeducation, skill development, and trauma-informed support.
• Maintain accurate client records and collaborate with multidisciplinary team.
• Participate in supervision, case reviews, and team meetings.

Skills

Trauma-informed care

Cultural humility

Empowerment-based services

Mental health assessments

Communication skills

Education

Bachelor’s or Master’s degree in Social Work

Tools

Outlook

Job description

TheCommunity-Based Care Coordinator (CCS Service Facilitator) plays a vital role in providingtrauma-informed, empowerment-based care coordination to individuals with high-level mental health and/or substance use needs. This role focuses on deliveringpsycho-social rehabilitative services in diverse settings, including homes, schools, and community spaces, to help clients achieve recovery and self-determination.

Under the guidance of theMental Health Services Supervisor, the Service Facilitator will conductmental health assessments, developpersonalized recovery treatment plans, and facilitatepsycho-social rehabilitation to reduce the negative impacts of mental health and substance use disorders. The ideal candidate is passionate aboutsocial justice, cultural humility, and trauma-informed care, with a strong commitment to serving marginalized communities, including survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other underserved populations.

This role requiresempathy, adaptability, and a deep understanding of privilege, oppression, and systemic barriers affecting client needs. The Service Facilitator will collaborate closely with a multidisciplinary team, maintain accurate records, and contribute to continuous improvement in service delivery.

Key Responsibilities

Client-Centered Care & Support

• Providepsycho-social rehabilitative services that promoteself-determination, empowerment, and recovery for clients of all ages.
• Conductmental health assessments, includingsuicidal and homicide risk assessments, and developpersonalized recovery treatment plans in collaboration with clients.
• Facilitateindividual and group psychoeducation, skill development, and trauma-informed support tailored to the unique needs of marginalized survivors, including considerations forrace, ethnicity, gender, gender identity, religion, age, ability, and other intersecting factors.
• Ensureculturally sensitive and trauma-informed service delivery, with a focus onmarginalized survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other underserved communities.
• Maintainaccurate and up-to-date client records, including recovery plans, case notes, and master client lists in compliance with agency policies andRCC Helpline training requirements.

Collaboration & Professional Development

• Participate inindividual and group supervision, weekly case reviews, and team meetings to ensure alignment with best practices and continuous improvement.
• Provideregular reports to the Mental Health Services Supervisor onservice gaps, survivor needs, areas for improvement, and professional development opportunities.
• Stay current withapplicable statutes, administrative codes, and agency policies to ensure compliance and high-quality service delivery.
• Attendregular staff meetings, in-services, and professional development opportunities to enhance skills intrauma-informed care, cultural humility, and empowerment-based models.

Administrative & Operational Support

• Keep thecalendar up to date in Outlook and ensure timely documentation of services provided.
• EnterCCS case notes into the county moduleweekly and maintain organized records for audits and client follow-ups.
• Assist inoffice operations and contribute to acollaborative, supportive work environment.
• Perform other duties as assigned to support themission and goals of the organization.

Qualifications & Skills

Required Qualifications

• Education: Bachelor’s or master’s degree inSocial Work, Counseling, Psychology, or a related field.
• Experience: Demonstrated experience providingtrauma-informed, empowerment-based services to individuals with mental health and/or substance use disorders, with astrong preference for experience serving survivors of sexual trauma, clients of color, LGBTQIA+ individuals, and other marginalized communities.
• Licensing & Training: Commitment to maintaininglicensing and training records as required by state regulations.
• Cultural Competency: Clear understanding ofprivilege, oppression, and systemic barriers affecting client needs, with a commitment tocultural humility andtrauma-informed care.
• Communication: Excellentverbal and written communication skills, with the ability to document services clearly and professionally.
• Flexibility: Ability to workflexible hours, including evenings or weekends, as needed to meet client needs.
• Background Check: Satisfactorycriminal background check.
• Confidentiality: Commitment to maintainingclient confidentiality and adhering toethical standards in all interactions.

Preferred Qualifications

• Bilingual (Spanish/English) proficiency.
• Knowledge of Dane County community resources and local support systems.
• Personal or professional experience incommunities of color or other marginalized communities.

Work Environment & Physical Requirements

• Primary Work Setting: Office, classroom, or community-based environments.
• Physical Demands: Ability to lift and move up to20 pounds, performdaily movement (e.g., walking, standing), and usecomputers, office equipment, and telephones.
• Work Conditions: Frequent interruptions, low to moderate noise levels, and dynamic environments requiring adaptability.

Benefits

• Health, Dental, and Vision Insurance
• 401k with Employer Match
• Life Insurance & Short-Term Disability
• Paid Time Off & Holidays
• Professional Development Opportunities
• Supportive, Mission-Driven Work Environment

Why Join Us?

At the Sexual Violence Resource Center (Rape Crisis Center, Inc), we are committed tosocial justice, equity, and healing. If you are acompassionate, skilled, and culturally humble professional looking to make a meaningful difference in the lives of survivors and marginalized communities, we encourage you to apply.