Service Facilitator (Dane County CCS)

Lutheran Social Services; Madison (WI); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSA)

Paid Time Off

10 Paid Holidays

Mileage Reimbursement

403(b) Retirement Plan

Annual Pay Increase Opportunities

Employee Assistance Program (EAP)

Calm Wellness App Premium Access

UKG Wallet Early Wage Access

Employee Recognition & Service Awards

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) seeks a compassionate Service Facilitator to join the Comprehensive Community Services (CCS) team in Dane County. You will coordinate services, develop individualized plans, and support clients across home, school, and community settings.

Responsibilities include care coordination, documentation, and collaboration with multiple providers. Flexible hours and travel throughout Dane County are required.

Qualifications

• Master's degree in a human services-related field.
• Valid driver's license and reliable transportation.
• Ability to travel throughout Dane County to meet clients in community settings.
• Ability to work flexible hours, including occasional evenings based on client needs.

Responsibilities

• Care Coordination & Service Facilitation: Conduct functional assessments and re-assessments.
• Develop individualized service plans in partnership with clients, families, support systems, and providers.
• Coordinate and authorize services as appropriate.
• Facilitate recovery-focused and family-centered team meetings.
• Connect clients to community resources and support services.
• Documentation & Collaboration: Maintain accurate client records and documentation.
• Complete required reports and service documentation on time.
• Collaborate with treatment teams, community providers, schools, healthcare professionals, and natural supports.
• Participate in supervision, training, and staff development opportunities.

Skills

Communication

Travel readiness

Education

Master's degree in human services-related field

Bachelor Degree of Hum. Serv. or Related Field

Tools

Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission.

Service Facilitator – CCS

Comprehensive Community Services (CCS) Program

Location: Dane County, WI
Schedule: Full-Time, 40 Hours per Week
Employer: Lutheran Social Services of Wisconsin & Upper Michigan (LSS)

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a compassionate and dedicated Service Facilitator to join our Comprehensive Community Services (CCS) team in Dane County. This community-based role supports children, adolescents, adults, and families experiencing mental health challenges through a person-centered, recovery-focused approach.

As a Service Facilitator, you will coordinate services, provide skill development and psychoeducation, facilitate treatment planning, and help individuals achieve greater independence and well-being in their homes, schools, and communities.

Compensation

Compensation is based on education and credentials:

• Master's Degree: $27.20/hour
• Master's Degree with In-Training Therapy License: $28.20/hour
• Master's Degree with Full Clinical Licensure: $30.20/hour

What You’ll Do

Care Coordination & Service Facilitation

• Conduct functional assessments and re-assessments.
• Develop individualized service plans in partnership with clients, families, support systems, and providers.
• Coordinate and authorize services as appropriate.
• Facilitate recovery-focused and family-centered team meetings.
• Connect clients to community resources and support services.

Documentation & Collaboration

• Maintain accurate client records and documentation.
• Complete required reports and service documentation on time.
• Collaborate with treatment teams, community providers, schools, healthcare professionals, and natural supports.
• Participate in supervision, training, and staff development opportunities.

What We’re Looking For

Required Qualifications

• Master's degree in a human services-related field.
• Valid driver's license and reliable transportation.
• Ability to travel throughout Dane County to meet clients in community settings.
• Ability to work flexible hours, including occasional evenings based on client needs.

Preferred Qualifications

• Experience providing mental health, behavioral health, therapy, case management, care coordination, or community-based services.
• Experience working with children, families, and adults with complex needs.
• Experience in recovery-oriented, trauma-informed, or person-centered service delivery.

Applicable Degree Areas Include

• Social Work
• Psychology
• Counseling
• Marriage & Family Therapy
• Community Mental Health
• Rehabilitation Counseling
• Criminal Justice
• Sociology
• Child Development
• Special Education
• Substance Use Counseling
• Related Human Services Degrees

Why Join LSS?

Outstanding Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Generous Paid Time Off
• 10 Paid Holidays
• Mileage Reimbursement
• 403(b) Retirement Plan
• Annual Pay Increase Opportunities
• Employee Assistance Program (EAP)
• Calm Wellness App Premium Access
• UKG Wallet Early Wage Access
• Employee Recognition & Service Awards

Student Loan Support

As a nonprofit organization, LSS employees may qualify for Public Service Loan Forgiveness (PSLF). Employees also receive assistance navigating PSLF through our student loan support partner, Summer.

Our Commitment

At LSS, we believe every individual deserves dignity, respect, and the opportunity to thrive. We provide trauma-informed, person-centered services that empower individuals and families to live healthier, more independent lives.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Keywords for Indeed/AI Search Optimization

CCS, Comprehensive Community Services, Service Facilitator, Therapist, Mental Health Counselor, Behavioral Health, Case Manager, Care Coordinator, Social Worker, Community Mental Health, Recovery Coach, Wraparound Services, Family Services, Trauma-Informed Care, Behavioral Health Specialist, Psychosocial Rehabilitation, Care Planning, Mental Health Services, Community-Based Services, Human Services, Dane County Wisconsin.

Qualifications

Education

Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.