Care Coordinator - CCS

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Care Coordinator in Milwaukee to support individuals with mental health and substance use disorders. In this full-time role, you will develop treatment plans and advocate for needed services, ensuring individuals achieve their recovery goals.

The successful candidate will have a Bachelor’s degree in a related field, experience in mental health, and strong communication skills. Join us in making a meaningful impact on our community.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• One year of experience with individuals experiencing mental illness/substance use.
• Valid driver’s license and automobile insurance.

Responsibilities

• Build trusting, respectful relationships with individuals.
• Develop and monitor community treatment plans.
• Advocate for individuals’ needs and connect them to resources.

Skills

Effective communication

Interpersonal skills

Problem-solving skills

Organizational skills

Multicultural sensitivity

Education

Bachelor’s degree in Social Work, Psychology, or a related field

Tools

Microsoft 365

Documentation skills

Job description

Care Coordinator - CCS

Job Code: 2025-BHS-008

Location: Milwaukee

Department: CCS (Comprehensive Community Services)

FT/PT Status: Full Time

Job Summary

We are seeking a compassionate, organized, and dedicated Care Coordinator to support individuals living with mental health and/or substance use disorders. As a key member of our care team, you will help individuals work toward their goals, access resources, and overcome life’s challenges. This role is ideal for someone who is passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

Essential Duties And Responsibilities

• Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
• Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and the recovery team.
• Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
• Advocate for individuals’ needs and ensure timely connection to appropriate supports.
• Maintain regular communication with people served through in‑person visits, phone calls and written follow‑ups.
• Coordinate with healthcare providers, therapists, case managers, and other community partners.
• Track progress, update treatment plans, and document interactions accurately and thoroughly.
• Empower individuals to build on their strengths and pursue self‑identified goals.
• Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
• Establish individuals’ eligibility for CCS by using the Mental Health/AODA Functional Screen.
• Respond with empathy and professionalism to crises and setbacks.
• Full‑time hours 8‑4 pm, some flexibility, no nights or weekends.

Required Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred but not required).
• One (1) year of experience working with individuals experiencing mental illness and/or substance use.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Passion for mental health advocacy and belief in recovery and harm reduction models.
• Must meet all WCS employee requirements including references, criminal background checks, and an acceptable driving record per the agency’s insurance terms.

Preferred Qualifications

• Bilingual abilities are a plus.

Knowledge, Skills, And Abilities

• Effective communication in writing and oral, with a diverse population.
• Strong interpersonal and communication skills.
• Technological aptitude: use of general technological skills, including email, internet, Microsoft 365, Windows, Word, Excel, and Teams.
• Proficiency in documentation, electronic records, and basic computer skills.
• Ability to manage priorities, meet deadlines, and handle multiple projects.
• Excellent organizational and time‑management skills.
• Problem‑solving skills: think critically and be solution‑oriented in a fast‑paced environment.
• Adaptability: manage change, handle situations as they arise, and work independently or as part of a team.
• Teamwork: participate productively in a team while managing independent duties.
• Motivation: commitment to the assigned job, mission, and core values; promote a respectful and harmonious work environment.
• Professionalism: conduct oneself with integrity, ethics, and boundaries.
• Maintain professional boundaries and navigate complex systems.
• Multicultural sensitivity: work with diverse populations and represent the organization in various settings.
• Empathy: meet people with compassion and without judgment.
• Reliability: be dependable and consistent in supporting individuals and in documentation.

Physical Demands

The position is mobile, requiring time in the community, occasional transportation of individuals, home visits, and meetings. Driving throughout Milwaukee County is required, and the employee must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Noise levels range from low to medium. Work is performed in an office and in the community, including homes and other locations to serve adults enrolled in the CCS program. Hours average at least 40 per week, with travel and a flexible schedule required to meet the needs of staff and clients.

Wisconsin Community Services, Inc. is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.