CCS Care Coordinator

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Sixteenth Street Community Health Centers in Milwaukee is seeking a full-time CCS Care Coordinator to help consumers understand, navigate, and grow through the CCS program, coordinating with providers and the care team.

The role emphasizes patient-centered service, documentation, and collaboration across disciplines, with bilingual English/Spanish required and prior experience in human services preferred.

Qualifications

• Requires a BS/BA in Social Work, Psychology, Nursing or related field with experience in human services and case management; Master's degree preferred.
• Bilingual English/Spanish is required.
• Proficiency with Microsoft Office and web-enabled databases is expected.

Responsibilities

• Develop and update Consumer treatment plans, review documentation of ancillary providers, and conduct 6-month and annual reviews in the Electronic Health Record.
• Participate in staff training, read materials, program forms, and other program documents.
• Engage in ongoing staff training, coaching, skill development, and performance evaluation.
• Ensure clients are receiving quality services.
• Provide ongoing documentation for services rendered to the consumers/clients; adhere to 72-hour note-entry guidelines.
• Provide coverage for staff during vacations and holidays when applicable.

Skills

Microsoft Office Suite

Communication skills

Time management

Teamwork

Bilingual English/Spanish

Education

BA/BS in Social Work / Psychology / Nursing or related field

Master's degree preferred

Tools

Electronic Health Records (EHR)

Job description

Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a full-time CCS Care Coordinator who is self-motivated, energetic, and a take-charge individual.

General Statement of Duties

The Comprehensive Community Services (CCS) Care Coordinator is responsible for helping the consumers understand, navigate, and grow through the CCS program. This Care Coordinator meets and works with the consumers, service providers, and other team supports that assist in the consumer's progression through the CCS program. The Care Coordinator receives consultation from mental health and/or substance abuse professionals while working on the client's individualized Recovery Plan of Care (RPOC)

Responsibilities

1. Develop and update Consumer treatment plans, review documentation of ancillary providers, and conduct 6-month and annual reviews in the Electronic Health Record.
2. Participate in staff training, read materials, program forms, and other program documents.
3. Engage in ongoing staff training, coaching, skill development, and performance evaluation.
4. Ensure clients are receiving quality services.
5. Provide ongoing documentation for services rendered to the consumers/clients. 72-hour guideline for note entry.
6. Provide coverage for staff, as needed, for vacations and holidays when applicable.

Knowledge, Skills, and Abilities

1. Proficient in computer applications including Microsoft Office Suite (Word, Excel, PowerPoint) and web-enabled databases.
2. Excellent oral and written communication skills.
3. Excellent organization and time management skills, attention to detail and accuracy, and ability to prioritize multiple tasks.
4. Ability to work independently and as part of a team.
5. Demonstrated ability to work well with individuals from diverse economic, racial, and ethnic backgrounds.
6. Knowledge and understanding of mental illness, substance use, and the effects of poverty on various socioeconomic social groups.
7. Knowledge of community mental health and substance use treatment resources.

Qualifications

1. Must possess a B.A. or B.S. degree in Social Work, Psychology, Nursing, or a related field with experience in human services and case management, Master's degree preferred.
2. Prior experience in leading or managing treatment teams in a human service program is preferred.
3. Valid Wisconsin driver's license and automobile with insurance required in good standing.
4. Pre-employment background check
5. Bilingual English/Spanish required.