CCRP Crisis Specialist

One Hope United; Mount Vernon (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Vacation & personal days

Sick days & mental health day

Health benefits (medical, dental, vis

403b Retirement

Flexible spending accounts

Health savings account

Life and ADD insurance

Job summary

One Hope United in Illinois seeks a Crisis Specialist to provide community-based crisis intervention, case management, and mental health services to children and adults. You will respond to 988 calls, assess safety, connect clients to resources, and coordinate services under the ARC framework.

This role requires strong communication, organization, and teamwork in a dynamic, mission-driven setting. Qualifications include BS/BA and 1–3 years in child welfare; a valid driver’s license is required.

Qualifications

• Bachelor- or degree-related requirement; BSW preferred
• 1–3 years in child welfare required
• Valid driver’s license with acceptable driving record (OHU insurance levels)

Responsibilities

• Provide daytime crisis intervention, crisis response for 988 calls, and in-home services as needed
• Link clients to health insurance, therapy, housing, and medical services
• Complete Medicaid-compliant documentation within timelines
• Perform Safety/ Crisis Prevention Plans with QMHP/LPHA
• Coordinate transportation and service linkage to ensure client stability

Skills

Microsoft Office

Organization

Teamwork

Communication

Problem-solving

Discretion

Education

BS/BA Degree

BSW preferred

Tools

IM CANS

Job description

Under the assigned supervisor, the Crisis Specialist provides community-based responses, crisis intervention, case management, counseling, and mental health services to children and adults in accordance with the agency's policies and program guidelines. Crisis Specialist works to alleviate or stabilize mental health and behavioral health symptoms of referred clients, which impair their ability to adjust to home, community integration, or maintain living stability. Crisis Specialists also provide crisis responses to 988 calls, and responses can include homelessness, substance abuse, or other community needs. Position provides linkages to resources that will help the client alleviate the crisis. Crisis response services are provided to both adults and youth in the community.

Job Duties Include :

• Daytime crisis intervention services, hours starting at 8 am-7 pm or later.
• Crisis calls may extend past 5 pm, and staff are required to complete the crisis until coverage from the evening shift arrives.
• Some coverage of nights, weekends, and holidays if schedule or staffing requires additional support.
• Conducts Crisis/Safety Assessment with an ETA of 60 minutes for CCRP or 90-minutes to respond in person for other crisis programs.
• Links clients to necessary resources, e.g., health insurance, therapy, housing, and medical treatment.
• Provides in-home services to identify service needs, assess child and family safety, develop safety plans, and provide services to meet family and child needs
• Implements services under the guidelines of the practice framework, known as ARC (Attachment, Self-Regulation, and Competency)
• Can offer follow-up services after crisis response up to or extended past 90 days of crisis. These services could include follow-up through completion of Mental Health Assessments, Treatment Plans, and other Case Management services.
• Provides mental health stabilization and specific services, as determined by the funding source (such as Medicaid), where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation
• Will obtain and recertify for the IM CANS assessment tool yearly
• Handles aspects of intake and assessment as assigned per program need.
• Provides transportation for clients in accordance with program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communication for service components during crisis
• Represents the agency at court hearings as necessary
• With supervisory or Director approval, there are instances in which crisis response event may require tele-assessment services or phone support.
• Utilizes assessment tools to determine the immediate level of care needs and service array for referred clients, which may specifically include determination of psychiatric hospitalization or safe deflection.
• Facilitates linkage to a psychiatric hospital when determined to be needed, and facilitates linkage to transportation services to the psychiatric hospital.
• Completes a Safety Plan or Crisis Prevention Plan at all Mobile Crisis Response events with client/guardian and collateral involvement and under the guidance of a QMHP and LPHA.
• Provides resource information to clients and guardians to assist in crisis management. Provides training and education to caretakers during crisis stabilization.
• Performs other related duties as assigned.
• This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education

• BS/BA Degree required; BSW in human service-related preferred

Experience

• 1-3 years of related experience in child welfare required

Other

• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance required

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight
• Ability to function well in a team
• Ability to demonstrate project management, analytical, and presentation skills
• Resourceful in researching issues and developing solutions with minimal
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, up to 5 paid Sick days annually, and a Mental Health Day.
• Medical, dental, vision, 403b Retirement, flexible spending accounts, and health savings account.
• Agency paid life and ADD up to $50K based on salary
• Multiple Voluntary Supplemental plans for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans and Pet Insurance.
• The agency paid long-term disability and short-term disability.
• Career ladders, professional development, and promotion opportunities

A Different Kind Of Employer

One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.