CCRP Case Manager Crisis

One Hope United; Mount Vernon (IL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Tuition assistance up to $2500 per yr

Vacation and Paid Time Off

Medical, dental, vision benefits

Life and disability insurance

Retirement plans and flexible spending

Professional development opportunities

Job summary

One Hope United in Illinois seeks a Mobile Crisis Case Manager to deliver crisis intervention, case management, and counseling in community settings under supervision. You will stabilize mental health symptoms, link clients to services, and provide in-home assessments to support families and youth.

The role involves daytime crisis coverage with occasional evenings, weekends, and holidays, and requires coordination with Medicaid-funded services and documentation compliance.

Qualifications

• BS/BA degree; BSW preferred in a human service-related field
• 3 or more years related experience in child welfare
• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

Responsibilities

• Daytime crisis intervention services, hours starting at 8 am-5 pm
• Some coverage of nights, weekends, and holidays as needed
• Conduct Crisis/Safety Assessments with ETA 90 minutes
• Link clients to health insurance, therapy, housing resources, etc.
• Provide in-home services to assess safety and needs
• Follow ARC practice framework in services
• Complete Medicaid-compliant documentation
• Represent the agency at court hearings as necessary

Skills

Computer skills

Team player

Communication skills

Organizational skills

Confidentiality

Problem-solving

Time management

Education

BS/BA degree (BSW preferred)

Tools

Microsoft Office Suite

Job description

Under the assigned supervisor, the Mobile Crisis Case Manager provides community-based response, crisis intervention, case management, counseling, and mental health services to children and adults in accordance with agency policies and program guidelines. The Mobile Crisis Case Manager works to alleviate or stabilize mental health and behavioral health symptoms in referred clients that impair their ability to adjust to home, integrate into the community, or maintain living stability. Position provides linkages to resources that will help clients alleviate crisis. Crisis response services is provided to both adults and youth in the community. This position is full time.

Essential Duties and Responsibilities

• Daytime crisis intervention services, hours starting at 8 am-5 pm.
• Crisis calls may be extended past 5 pm, and staff are required to complete the crisis until coverage from the evening shift arrives
• Some coverage of nights, weekends, and holidays, if schedule or staffing requires additional support
• Conducts Crisis/Safety Assessment with an ETA of 90 minutes to respond in person.
• Links clients to necessary resources i.e., health insurance, therapy, housing resources, medical treatment.
• Provides in-home services to identify service needs, assess child and family safety, develop safety plans, and provide services to meet family and child needs.
• Implements services under the guidelines of the practice framework, known as ARC (Attachment, Self-Regulation, and Competency)
• Will provide follow-up services after crisis response, up to or beyond 90 days after the crisis. These services could include: follow-up through completion of Mental Health Assessments, Treatment Plans, and other Case Management services.
• Provides mental health stabilization and specific services according to funding source (such as Medicaid) where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation
• Obtains and re-certifies for the IM CANS assessment tool yearly
• Handles aspects of intake and assessment as assigned per program need.
• Provides transportation for clients within program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communications for service components during crisis
• Represents the agency at court hearings as necessary
• Performs other related duties as assigned.

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

• BS/BA degree; BSW preferred in a human service-related field
• 3 or more years related experience in child welfare
• Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, up to 5 paid Sick days annually, and a Mental Health Day.
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, and health savings account.
• Agency-paid life and ADD up to $50K based on salary
• Multiple Voluntary Supplemental plans for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans and Pet Insurance.
• The agency paid long-term disability and short-term disability.
• Career ladders, professional development, and promotion opportunities

A Different Kind Of Employer

One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.