CCRP Case Manager Crisis

One Hope United; Vernon (IL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Vacation and personal days

Medical, dental, vision benefits

Retirement plan

Job summary

One Hope United is seeking a Mobile Crisis Case Manager to deliver community-based crisis intervention, case management, and mental health services for children and adults in Illinois. The role emphasizes rapid response, resource linkage, and coordinated care, with follow-up after crisis to ensure safety and stability.

The position requires a BS/BA degree (BSW preferred), at least 3+ years in child welfare, a valid driver’s license, and strong organizational and communication skills.

Qualifications

• BS/BA degree; BSW preferred in a human service-related field.
• 3+ years related experience in child welfare.
• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance.

Responsibilities

• Provide daytime crisis intervention services from 8 am to 5 pm with potential after-hours coverage.
• Respond to crisis with an ETA of 90 minutes and continue until the crisis is resolved.
• Link clients to health insurance, therapy, housing resources, medical treatment, and other supports.
• Conduct in-home assessments, safety planning, and service provision per ARC framework.
• Maintain Medicaid-compliant documentation and complete required paperwork timely.
• Coordinate with court systems as needed and provide transportation within guidelines.

Skills

Microsoft Suite

Team player

Project management

Analytical skills

Presentation skills

Communication skills

Confidentiality

Education

BS/BA degree; BSW preferred

Tools

Microsoft Office

Job description

Mobile Crisis Case Manager

• Daytime crisis intervention services, hours starting at 8 am-5 pm.
• Crisis calls may be extended past 5 pm, and staff are required to complete the crisis until coverage from the evening shift arrives
• Some coverage of nights, weekends, and holidays, if schedule or staffing requires additional support
• Conducts Crisis/Safety Assessment with an ETA of 90 minutes to respond in person.
• Links clients to necessary resources i.e., health insurance, therapy, housing resources, medical treatment.
• Provides in-home services to identify service needs, assess child and family safety, develop safety plans, and provide services to meet family and child needs.
• Implements services under the guidelines of the practice framework, known as ARC (Attachment, Self-Regulation, and Competency)
• Will provide follow-up services after crisis response, up to or beyond 90 days after the crisis. These services could include: follow-up through completion of Mental Health Assessments, Treatment Plans, and other Case Management services.
• Provides mental health stabilization and specific services according to funding source (such as Medicaid) where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation
• Obtains and re-certifies for the IM CANS assessment tool yearly
• Handles aspects of intake and assessment as assigned per program need.
• Provides transportation for clients within program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communications for service components during crisis
• Represents the agency at court hearings as necessary
• Performs other related duties as assigned.

Under the assigned supervisor, the Mobile Crisis Case Manager provides community-based response, crisis intervention, case management, counseling, and mental health services to children and adults in accordance with agency policies and program guidelines. The Mobile Crisis Case Manager works to alleviate or stabilize mental health and behavioral health symptoms in referred clients that impair their ability to adjust to home, integrate into the community, or maintain living stability. Position provides linkages to resources that will help clients alleviate crisis. Crisis response services is provided to both adults and youth in the community. This position is full time.

Essential Duties And Responsibilities

• Daytime crisis intervention services, hours starting at 8 am-5 pm.
• Crisis calls may be extended past 5 pm, and staff are required to complete the crisis until coverage from the evening shift arrives
• Some coverage of nights, weekends, and holidays, if schedule or staffing requires additional support
• Conducts Crisis/Safety Assessment with an ETA of 90 minutes to respond in person.
• Links clients to necessary resources i.e., health insurance, therapy, housing resources, medical treatment.
• Provides in-home services to identify service needs, assess child and family safety, develop safety plans, and provide services to meet family and child needs.
• Implements services under the guidelines of the practice framework, known as ARC (Attachment, Self-Regulation, and Competency)
• Will provide follow-up services after crisis response, up to or beyond 90 days after the crisis. These services could include: follow-up through completion of Mental Health Assessments, Treatment Plans, and other Case Management services.
• Provides mental health stabilization and specific services according to funding source (such as Medicaid) where applicable.
• Completes required paperwork within established timelines and Medicaid-compliant documentation
• Obtains and re-certifies for the IM CANS assessment tool yearly
• Handles aspects of intake and assessment as assigned per program need.
• Provides transportation for clients within program guidelines.
• Assists in the integration of all services provided for the client by serving as a central point of communications for service components during crisis
• Represents the agency at court hearings as necessary
• Maintains comprehensive client files
• Performs other related duties as assigned.

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

Education

BS/BA degree; BSW preferred in a human service-related field

Experience

3 or more years related experience in child welfare

Other

• Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, up to 5 paid Sick days annually, and a Mental Health Day.
• Medical, dental, vision, 403 (b) retirement, flexible spending accounts, and health savings account.
• Agency-paid life and ADD up to $50K based on salary
• Multiple Voluntary Supplemental plans for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans and Pet Insurance.
• The agency paid long-term disability and short-term disability.
• Career ladders, professional development, and promotion opportunities

A Different Kind Of Employer

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.