CCBHC Data & Workflow Coordinator

Heartland Family Service; Harlan (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Heartland Family Service seeks a data-driven professional to strengthen CCBHC data quality, reporting, and workflow improvements across Heartland and Zion Behavioral Health sites. You will translate program priorities into reliable data, dashboards, and actionable insights, ensuring high-quality services and outcomes.

The role requires regular travel between Heartland Family Service and Zion Behavioral Health locations, a 40-hour work week, and collaboration with leadership and operations teams

Qualifications

• Bachelor's degree in data analytics, public health, social work, public administration, or similar field; master's degree preferred.
• Three years of equivalent work experience, including behavioral health data analysis, KPI development, and workflow improvement.
• Experience developing dashboards, reporting structures, and data visualizations.
• Working knowledge of research methodology and data storytelling techniques.
• Experience working with Electronic Health Record (EHR) data preferred.
• Strong communication and presentation skills.
• Strong computer skills.

Responsibilities

• Maps current workflows from referral and access through service delivery, documentation, and billing.
• Identifies gaps, bottlenecks, duplication, and unclear handoffs between staff and programs.
• Works with leadership to develop standardized workflows across locations.
• Defines roles, responsibilities, decision points, documentation, and data collection within each workflow.
• Establishes measures to evaluate access, completion of threshold services, timeliness, and efficiency.
• Uses data to identify where workflows are working and where improvements are needed.
• Inventories required CCBHC measures and data elements and maps data sources across programs.
• Develops staff education to increase understanding of data collection and its impact on reporting.
• Analyzes data across programs and creates concise leadership reports and data visuals.
• Translates complex data into actionable findings and recommended improvements.

Skills

Data analytics

KPI development

Dashboard development

Workflow improvement

Communication skills

Computer skills

Education

Bachelor's Degree in Data Analytics, Public Health, Social Work, Public Administration, or similar field

Master's Degree preferred

Job description

Heartland Family Service seeks a data-driven professional to strengthen CCBHC data quality, reporting, and workflow improvements across Heartland and Zion Behavioral Health sites. You will translate program priorities into reliable data, dashboards, and actionable insights, ensuring high-quality services and outcomes.

The role requires regular travel between Heartland Family Service and Zion Behavioral Health locations, a 40-hour work week, and collaboration with leadership and operations teams